Free At Last Posted December 25, 2018 Share Posted December 25, 2018 Excitedly unwrapping my Xmas presents from my daughter the excitement waned as I took the off wrapping paper from one package to reveal some Bachmann boxes. I have always said to my son and daughter never to buy me any model railway items as I wouldn't like them to buy me something I wouldn't buy myself, but I was surprised by the items being of the correct era/region. My daughter said she wanted to buy me something for Christmas that I wouldn't be expecting and passes Hatton's on her way home from work so she went in and said to the staff member she knew I modelled something in particular but had no idea what, so they looked up my account and was able to advise her on suitable items. 11 Link to post Share on other sites More sharing options...
cal.n Posted December 25, 2018 Share Posted December 25, 2018 What a great story, really going the extra mile. Well done Hattons and well done to your daughter! Link to post Share on other sites More sharing options...
davefromacrossthepond Posted December 25, 2018 Share Posted December 25, 2018 Not sure which I am more impressed by. Your daughter wanting to get you something special or the counter staff person's quick thinking. Both? Merry Christmas!!! Link to post Share on other sites More sharing options...
woodenhead Posted December 25, 2018 Share Posted December 25, 2018 On the one hand this sounds great and meant you got a present that you would like meaning happy parent and happy daughter. On the other hand, does that mean anyone can walk into Hattons claim to be a sibling and get access to someone's buying records. Link to post Share on other sites More sharing options...
richard.h Posted December 25, 2018 Share Posted December 25, 2018 That's a really nice story for Xmas with a happy ending for all concerned. Link to post Share on other sites More sharing options...
Trains4U Posted December 25, 2018 Share Posted December 25, 2018 From a GDPR perspective, that is not an appropriate use of personal data (bah humbug) Nice story from your perspective, but I’d be concerned from a data controller’s point of view. Link to post Share on other sites More sharing options...
Widnes Model Centre Posted December 25, 2018 Share Posted December 25, 2018 I agree with Trains4U. A very similar story was recounted to myself very recently. Asked at computer station in the public area what they were looking for. Tapped details into a computer with the purchaser behind them. Asked for Post Code, searched and the customer saw a neighbours details and said that wasn't them but it was a neighbour. I know for a fact that the neighbour is unaware that their details have been viewed on a computer screen. I agree great ingenuity at this time of the year. But also very dangerous under GDPR or any other rationale. I wouldn't want anybody giving in my post code and discovering which one of my neighbours had accounts at Hattons. Sorry. Link to post Share on other sites More sharing options...
royaloak Posted December 25, 2018 Share Posted December 25, 2018 On the one hand this sounds great and meant you got a present that you would like meaning happy parent and happy daughter. On the other hand, does that mean anyone can walk into Hattons claim to be a sibling and get access to someone's buying records. I would assume it was only the counter staff who saw the account and advised accordingly. Why do you think they would show a complete stranger a customers account details? Link to post Share on other sites More sharing options...
Widnes Model Centre Posted December 25, 2018 Share Posted December 25, 2018 I would assume it was only the counter staff who saw the account and advised accordingly. Why do you think they would show a complete stranger a customers account details? That is exactly what happened. See my post above. The computer was on a desk facing the customers. The computer screen faces out into the public area and is not behind a counter. Link to post Share on other sites More sharing options...
royaloak Posted December 25, 2018 Share Posted December 25, 2018 (edited) I hadnt read your post when I posted, hence quoting an earlier post. If Hattons are indeed allowing random Customers to see account details then they had better be very careful. Edited December 25, 2018 by royaloak Link to post Share on other sites More sharing options...
stock_2007 Posted December 25, 2018 Share Posted December 25, 2018 (edited) This is what's wrong with the World someone shares a Christmas story about his daughter and Hatton's doing something nice and everyone just jumps in and looks for the bad parts some very sad people about. Plus apart from the people who were there no one knows what happened Edited December 25, 2018 by stock_2007 3 Link to post Share on other sites More sharing options...
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