Great service from Rapido UK.

[45568]

Recently I received some of the GW open wagons and when opened one was missing a brake lever. I emailed Rapido and Dan replied within a day asking if I was happy to receive spares and fit them myself. I replied that was quite satisfactory and he arranged to post them out. I had also purchased from Oz Ebay a Hunslet loco. When this arrived it was fitted with a DCC decoder, but no blanking plug in the box, and was also missing a buffer. I sent a further enquiry as to whether these could be supplied, offering to pay this time as the item was second hand. A day or so later I received an email that all items had been sent from the UK. They arrived today with no charge and have been fitted to the loco and wagon.

Great service from Rapido Dan, above and beyond! Much appreciated.

Cheers from Oz,

Peter C.