More on Dapol customer service

[ToothFairy]

Forum comments seem to have quietened down on this front of late, but it's still worth an update. (And no, Dapol don't actually pay me to say nice things; they just give me what I consider very good service.)

 

I don't want to give too much detail, in case I create excessive expectations on the part of the entire modelling community. But I have to say my latest exchange with Dapol is right off the top shelf. A product (not bought from them but made by them) went a bit pear-shaped, and like an ass I tampered with it instead of putting in a warranty claim through the seller. In the process I lost a small component. I contacted Dapol direct to see if I could buy a replacement. They are sending me a complete assembly, which includes the component, at no charge for the item or for the postage to Australia.

 

If that isn't a great goodwill gesture, I don't know what is.

 

- Michael