RMweb Gold Tony_S Posted November 11, 2011 RMweb Gold Share Posted November 11, 2011 I'd be very grateful if anyone knows the answer to this problem (irritation really but frustrating). Until recently if I opened a Word document attached to an email it would open in Word (2010, all updates etc) as read only and I had to select the option to allow editing. This is what I would like to restore. What happens now is that the file won't load and a dialogue box opens with various suggestions (use Open & repair, Text Recovery, etc), none of which work! I have re-installed Word and the fault remained. The files open on other devices (phone) or even this PC if I use Open Office. What I have discovered is that if I right click on the file I want to load and look at properties there is an option to unblock the file (that it has identified as coming from another computer). So I can manually unblock each file but I'd really like it back as it was before. I have spent quite a lot of time trying to sort this but hopefully someone has more experience at this. Cheers Tony Link to post Share on other sites More sharing options...
Guest dilbert Posted November 11, 2011 Share Posted November 11, 2011 Have you loaded a a new application recently ? There could be a .dll name or a resource conflict that is confusing one or more applications. Recently when upgrading to a W7 32 bit system from XP (due to installation of a W7 64bit system install in another machine). I found that an 'insufficient memory' issue that existed between MS Works and (I suspect) a monster HP Printer driver application on XP, just disappeared. Yet both XP and W7 32bit have the same addressable physical memory constraints and within the same physical computer configuration... dilbert Link to post Share on other sites More sharing options...
TonyA Posted November 11, 2011 Share Posted November 11, 2011 Purely a guess but I had a similar problem some years ago that was due to a changed security switch setting in the e-mail program. What programs are you using for e-mail and anti-virus? Tony Link to post Share on other sites More sharing options...
RMweb Gold Tony_S Posted November 12, 2011 Author RMweb Gold Share Posted November 12, 2011 Thank you, I hope the following helps. The PC is running Win 7 64bit but the Office software is 32 bit. No low memory warnings have been exhibited I use Windows Live Mail for email and Norton 2011 for anti-virus. However the same situation arises if the file is downloaded from my BTYahoo webmail. Excel spreadsheet attachments appear to load without problem into Excel. Tony Link to post Share on other sites More sharing options...
RMweb Gold Tony_S Posted January 5, 2012 Author RMweb Gold Share Posted January 5, 2012 This has now been cured. Quite a few people have reported the same issue and the advice seems to be to right click on the file and change its attributes after downloading it. While this works it is irritating. My brother suggested removing Office and cleaning the registry, (I tried cCleaner and Norton Utilities) and seeing what happened after a re-install. That didn't work so I repeated the process but this time I installed the 64 bit version of Office. Everything works now as it did before. Tony Link to post Share on other sites More sharing options...
trisonic Posted January 5, 2012 Share Posted January 5, 2012 Oh, dear, Tony. You know what you must do.................................... Best, Pete. Link to post Share on other sites More sharing options...
RMweb Gold Tony_S Posted January 5, 2012 Author RMweb Gold Share Posted January 5, 2012 Oh, dear, Tony. You know what you must do.................................... I presume you mean the Gordon_S solution rather than Open Office! Link to post Share on other sites More sharing options...
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