Theakerr Posted August 13, 2013 Share Posted August 13, 2013 Anybody else have problems getting Modelmaster to respond to e-mails? I want to place an order but have a couple of questions that need to be resolved. In any case I am becoming a bit reluctant to place an order at this point. Link to post Share on other sites More sharing options...
Retro_man Posted August 14, 2013 Share Posted August 14, 2013 Hi Jim, I have found them a bit slow to reply to emails at times, but their service is excellent once you place an order. Steve Model Railway Imports Link to post Share on other sites More sharing options...
Fat Controller Posted August 14, 2013 Share Posted August 14, 2013 I E-mailed them with a query about availability late one afternoon last week, and received a reply from one of their staff's Blackberries at 19:30 the same evening. That's pretty good service for me.. In fact, I replied with a subsiduary question, and had a second reply by return. Link to post Share on other sites More sharing options...
steveb860 Posted August 14, 2013 Share Posted August 14, 2013 Just remember, they have recently received thousands of new packs, and are probably very busy posting these. Link to post Share on other sites More sharing options...
Theakerr Posted August 14, 2013 Author Share Posted August 14, 2013 OK Will try again. The frustrating thing is I want to place an order (for renaming a D11) but until I know what comes in their packs (boiler number and shed number?) I dont know what to place the order for. Link to post Share on other sites More sharing options...
Philip52LC Posted August 15, 2013 Share Posted August 15, 2013 In the packs I ordered for the D11's there were two separated sheets, one covering front numberplates, and the second covering cabside numbers, names, power classification (1P) and route availability (RA4). Unfortunately the three names I wanted were contained in three separate packs, so I had to buy them all. Haven't used them yet but application looks straightforward...time will tell. Philip Link to post Share on other sites More sharing options...
Theakerr Posted August 16, 2013 Author Share Posted August 16, 2013 Philip, You reference packs, are these the renaming packs? When I go to their web site all I can find are the nameplate packs that show only nameplates and cabside numbers. When I go to their renaming packs I dont see anything for the D11. I have sent yet another e-mail and still no response. If it wasn't for the good words on this forum I would be very reluctant to try to do business with them. Fat controller, did you send your e-mail using their web contact address or do you have another one? Link to post Share on other sites More sharing options...
Fat Controller Posted August 16, 2013 Share Posted August 16, 2013 Philip, You reference packs, are these the renaming packs? When I go to their web site all I can find are the nameplate packs that show only nameplates and cabside numbers. When I go to their renaming packs I dont see anything for the D11. I have sent yet another e-mail and still no response. If it wasn't for the good words on this forum I would be very reluctant to try to do business with them. Fat controller, did you send your e-mail using their web contact address or do you have another one? I used the address on their web-page, and got a reply almost by return. Link to post Share on other sites More sharing options...
Philip52LC Posted August 18, 2013 Share Posted August 18, 2013 The packs I have G251-G253 are for the Scottish D11/2 so I may have been talking at cross purposes. In think with the other D11's I may have to go to the likes of Fox transfers. Regards Philip Link to post Share on other sites More sharing options...
Theakerr Posted August 20, 2013 Author Share Posted August 20, 2013 Still no response from Modelmaster. Most disappointing. I guess I will try an overseas tel. call and if that doesn't work! Link to post Share on other sites More sharing options...
RMweb Premium mirreles31 Posted August 21, 2013 RMweb Premium Share Posted August 21, 2013 Theakerr If you order the Modelmaster D11/1 name plates you get the etched plates with etched smokebox number plates, you have to stipulate that you require cabside numbers, which are waterslide. Power classification, shed and RA numbers are not included. I bought some for 'Somme' recently and am pleased with the product and service I received. Cheers Phil. Link to post Share on other sites More sharing options...
Theakerr Posted August 21, 2013 Author Share Posted August 21, 2013 Fantastic Phil. That is exactly the information I wanted. I can use the as printed RA and the shed 41a is appropriate for my renames since my time period is about 1955 to 1960. Thanks Link to post Share on other sites More sharing options...
RMweb Premium mirreles31 Posted August 22, 2013 RMweb Premium Share Posted August 22, 2013 You're welcome Theakerr, good luck with the renaming Phil. Link to post Share on other sites More sharing options...
chrisf Posted August 22, 2013 Share Posted August 22, 2013 Modelmaster have a sale this weekend. In the trail they point out that much of the present range will not be reprinted so once it's gone it's gone. A look at the website might be a wise investment of time! Chris Link to post Share on other sites More sharing options...
Theakerr Posted August 22, 2013 Author Share Posted August 22, 2013 The Saga Continues! I am starting to think that the Universe does not want me to do business with Modelmaster. Based on the feedback from Phil I went to the web site to order a couple of nameplates. Punched the 1st one in and got a message saying the page couldn't be opened due to too many re-directs. Went back and punched in the 2nd name, got the same result. Then happened to glance at my shopping cart and I saw that I had items worth over £350 in the basket. Went to the basket and saw that according to it I had ordered many sets of nameplates. Will try a phone call tomorrow when I get up. Makes one wonder if the web site has been compremised. Link to post Share on other sites More sharing options...
Theakerr Posted August 23, 2013 Author Share Posted August 23, 2013 Just got off the phone with Modelmaster. Excellent conversation and nameplates are ordered. As part of the conversation I brought up the issues I raised in this thread. Apparently there are interaction issues with some versions of MAC machines This includes e-mails when sent from the web page and the operation of the web page itself when trying to complete an activity like ordering bits. Solution is to telephone. In my, case instant answering of the telephone and very good customer service when connected. Link to post Share on other sites More sharing options...
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