Perhaps it's just your age?
I'm 52. I've been running my own business full time since 1987.
There seems to be some perception amongst the old lags that British railway modellers must accept second best, second rate, slack and unprofessional service.
If Morley (or whoever) are serious about being in business then they should act professionally and put their customers first,
I don't care how good their product is. If they treat me like I'm some sort of annoyance, I will not do business with them again.
I wasn't expecting an exact delivery time, just a rough estimate and that they would tell me when it was on its way.
If you hadn't noticed Kenton, we are no longer living in the past.