Ordered and paid for a 14xx over a month ago along with some other items. Two days later got an e-mail saying that due to a computer error there were some items showing 'in stock' which actually weren't. Emailed to find out what items in my order I wouldn't get and was told all mine were available, it was a generic email and my order was being despatched that day. Two weeks pass and no delivery, so I email again and was told my order was going to be posted that day. Two days later package arrives with rest of order but with a Dapol Class 122 and no 14xx. Emailed to say I never ordered a Class 122 and didn't get the 14xx. I was told it was an error and could I send the 122 back. Asked if they actually had the 14xx in stock and was told 'yes it's on the shelf for you'. Asked them to send it then, but was told that was not possible until the 122 was returned. Sent it back and waited. Checked a week later to see if they had received it, they had, three days earlier, so asked when I would get my 14xx. Was told that they couldn't find the 122 but the 14xx was on the shelf. Asked them if they knew where the 14xx was and that they had received the 122, why couldn't they send it? Then threatened to contact Trading Standards and received an email saying it had been despatched. Arrived next morning after just over a month. If there was a problem, why couldn't they just be honest and tell me? Not been a good experience this time.