A great shop to visit in terms of layout but what does it for me is the customer service! I decided to get their exclusive Bachmann Scottish & Newcastle Breweries 14t Tank Wagon. I initially thought I'd order it online but thought that I could save myself the p&p charges by getting it at Model Rail Scotland. I emailed the shop asking if they would be bringing the wagons to the show and they replied that they would not as they only had a few left however if I wanted one they would reserve it for me and bring it! I replied that I would and they did without any deposit! On picking it up today I was told it was indeed the last one! Top service! Oh and it's a brilliant model!