Sabreman64

When I received Mallard #31 a few months ago, the small sheet of brass parts arrived slightly bent. I finally got around to requesting a replacement issue a couple of weeks ago, which arrived today. However, thanks to Mr Postie, the brass parts with this replacement are even more bent than the original parts. Is there a way to remove slight bends from these small brass parts, or should I request another replacement from Hachette and hope I'm lucky with Mr Postie's delivery? (Incidentally, all the other brass parts with previous issues have arrived undamaged.)

I opened my latest issues yesterday, and I seem to be missing some parts. Did anyone else not receive the pony truck fixers (P/N108871 x4) with issue 48? My copy of this issue was missing these.

My Butler-Henderson arrived a week or so ago. Unfortunately it is damaged. The smoke box door (thanks to Wikipedia for identifying that locomotive part for me ) is detached from the locomotive and rattling round inside the plastic packaging. Should I bother phoning customer "services" to ask for a replacement, or should I have a go at glueing it on myself? (Bear in mind that I'm not a modeller - just a train enthusiast.) By the way, is anyone else still waiting for a copy of issue 2 (the Coronation)?

So when I spoke to customer "service" about a month ago and was told that, yes, they would be receiving further stock of issue 2, they were lying to me. By the way, where did you learn that all the back issues in the UK had been sent to Australia? Simon

No, I've not yet received issues 16 and 17, but I see I'm not the only one. I received 14 and 15 on 29th August (almost six weeks ago), and so either that delivery was early, or the latest delivery is late. And I'm still waiting for issue 2. I phone them about once a month about it, to see if there's any further news about receiving new stock of that issue. The last time I phoned, at the beginning of September, I was told that there are 'hundreds' of customers also waiting for a copy of issue 2.

I can't say that I'm thrilled with the subscription to this collection. I started my subscription from issue 2. I've had four direct debits charged to my bank account. But so far, all I've received is issue 4. No issue 2 or 3 and nothing after issue 4. Not impressed.