EightFreight

Online Models Ltd, Derby I recently bought some Berko (ready assembled) colour light signals from them (B302). They were each in a bubble pack. They were posted to me in a padded bag which gave very little physical protection in transit and when forced through my letter box. On opening, two of the bubbles over the signals were crushed and one of the signal heads had broken off. Ironically, the comments on the back of their "Customer Advise (sic) and Guarantee" card supplied with each signal states that you should not use postal bags to return goods! They debited my credit card five days before dispatching the order. They didn't tell me when the order had been dispatched or what carrier they used (as far as I could tell it was Royal Mail first class) and so I had no idea when it would arrive. Royal Mail don't redeliver and so you have to go to the nearest sorting office to collect parcels if you are not in. I emailed them over a two weeks ago and complained but have heard nothing so I thought the problem should be given a wider airing. Anybody else had problems with this company?