A very similar experience Chev32.
I'm in Canada, I ordered a C1 in LNER livery, paid deposit and then balance some time back.
I raised the question in this forum about receiving and email notification that that the Order had been posted.
I was advised no email, but that I would receive an update and tracking number if I inboxed my details.
No response.
I contacted Locomotion directly by their website to enquire if it had been posted and for any tracking info.
No response.
I will phone them tomorrow to see what they can advise.
Gary