Hi,
Apologies if this should be a new thread but the heading to this seemed applicable.
I need some help with a z21 white (doesn’t say Start) controller that has continuous flashing red with no track connected and I can’t connect to it with old app on iPad or new app on Android phone.
Background; a gentleman purchased a layout with the z21 controller and iPad over the internet (usual site) and it was damaged in transit, our club received a request for someone to help fix the electrical problems, I went and fixed the wiring problems, all to do with wires pulled out of connector blocks and all connected to lights.
When the controller was powered up it gave continuous flashing red, disconnected track, still flashing red, rebooted still red. I came away and read up on all the z21 documentation I could find and went back having put the app on an old phone of mine.
Still flashing red all the time, iPad that came with the layout and my old phone connect to the router ok but neither connected to the z21. Grey bar on my phone, red X over wi-fi symbol on iPad. Both devices say they are connected and both come up in the DHCP list when logged into the router. The x21 does not come up in the DHCP list. Tried changing the network cable for a known good one and using different ports, no change. Both lights on the network connector on z21 are on. One light seems to flash after z21 power up, suggests data is passed at this time.
I haven’t checked that the correct power supply is connected to the z21, I’ll check this the next time I go over but it’s a half hour journey each way so would like to collect as much info as possible first.
Do I need to connect a PC with the maintenance software to unlock the z21 before it will talk to the apps? Youtube videos seem to show people unpacking and using similar units without unlocking them.
Does the light on the front remain red until the z21 is unlocked?
The z21 was in use with the layout before it was purchased but would it need to be unlocked again if someone has done a 5s reset?
Does the z21 white have to be unlocked the same as the z21 Start? Are they the same thing in a different box?
Sorry for the length of this.
Malcolm