Drifter

Revell have just announced that certain colours in their enamel range should be disposed of at a paint recycling centre. Batch numbers and dates are apparently mentioned. No compensation for retailers.

I am sure a lot of members will be aware that Humbrol Enamel paints have been withdrawn from from the Humbrol website. Shops have been told that it is illegal to sell them as they contain a substance called MEKO. This certainly applies to the EU REACH regulations. I am informed that the UK adopted a lot of the EU REACH Regs but not all them. Do we have any member who can be classed as an expert in this field? Simple question is, are Humbrol enamels illegal to sell, solely to the UK? Apparently Hornby are willing to take back all stock bought this year, but not before the 1st January and credit those paints. They are also offering to take back all enamels and destroy them free of charge, but with no recompense.

Not sure where to post this, hopefully Admin can move to better location. As reported by Andy and Phil, Bachmann opened a Model, Create and Collect store in Hinckley. But they don’t sell glue or paint. Quite busy at Hornby, they made the whole of the sales team redundant. Now have a Business Development Manager for the North, but no one applied for the South. Job vacancy for someone? Tier 1 Stockists will have the benefit of the BDM, Tier 2 and below will have an email address to assist them. Hornby had a 20% discount weekend for Collectors Club members. Friends in the CC tell me it wasn’t just for in stock items but also for preorders, triple lock sort of idea? It’s now illegal to sell Humbrol enamels, or is it? Lots more happened but l think that’s enough for now. What did we do before RM Web?

The comments make interesting and as l thought predictable reading. What is Vogon poetry ? Everything in my post above is what my LMS has to do to order from Hornby. The above is actually Hornby’s trade ordering system not the shop. Doesn’t make any business sense to have a system like this. The comment made by shunny above of supporting your local model shop makes even more sense knowing what they have to do to get products from Hornby.

I visited my Hornby stockist to place my orders for the 2022 new releases and for some track etc. I have been a loyal customer for a number of years. I was told that the shop had decided to keep track of orders that the following ordering system was in place. The shop had put every single item they sell onto spreadsheets. I, as a customer would email the shop and request a copy of these spreadsheets. LMS will then email them to me, I can then download them and fill in all my details and put the number of items I would like to order in the indicated quantity box. I was told that I should note that he was unable to confirm if the items are actually in stock at this stage. I was warned that due to the size of the spreadsheets I will need a large screen computer, two screens make it a lot easier. It was explained I won’t be able to use a tablet or my phone. Simply save the document attach it to an email and return to the shop. Said stockist will then acknowledge that the email has been received, usually within 24 hours. If the shop happens to notice that I have ordered anything that is out of stock or not available to me, (apparently two different criteria), he will let me know, provided it’s not his day off or on annual leave. If it is his day off, I will receive an automated email requesting that as he's not working can I as the customer send the whole thing to someone else. They will then contact me. The LMS will then forward my email to their sales department. They will then put my order onto their computer system. Placing any out of stock items on back order for me in case they happen to get more stock or a customer cancels their order. I will then recive confirmation of my order. The sales will then forward my order to their despatch department. The despatch will not look at my order for ten days, maybe a lot longer, because they are "busy busy". I was then told I should allow them a month or two rest assured they were dealing with it but had to rely on a third party. I was also told that I may receive an email saying that my parcel had been despatched. However I should check with the courier because sometimes the courier might have been told their was a parcel but they didn't actually physically have it. Especially at the end of the month. Not to worry the shop said as it would leave eventually. It just wouldn't arrive when I expected it. This shop does have a website but not for the customers like me who order regulary. To make things even worse, despite being a loyal customer for many years I will not be allowed to order what I like. The shop is restricting my buying. Even worse he explained that if they hadn't sent the items by a certain date even if they were in stock, then I would have to pay more. Then the shop dropped a final bombshell. As they had more important customers than me, they would not be be doing anything with my order for about two weeks. I also asked about ordering some Airfix and paints. "That's two different forms". Glad I don't collect Scalextric, "ah that's a different form as well." Can I order them straight away I asked? Explained that I would have my order looked at in two weeks also. Should I take my business elsewhere?