Hi. I'm not sure if many sellers have had the same problem, but I sold a load of rail related DVDs recently on ebay, and had one buyer claimed that a class 20 dvd had steam related content, for around 4 minutes within the programme. Ebay forced me to refund or accept return and then confiscated the buyers money off me. I checked the DVD and there was no such steam loco within the class 20 programme. It seems a good way for the buyer to watch a dvd and effectively use the seller as a free library service, for which I have to pay postage both ways and then refund once this guy has watched the DVD. My reporting of the buyer went unanswered, yet his reporting of me got a refund in less than 30 mins. He also then moaned that I had blocked him from further sales.
Just shows that ebay couldn't care less about the seller, especially when I could provide proof that the buyer was lying.
Be careful guys as there are criminals amongst the railway community.