It looks like I am another one who was caught by Hattons. I pre ordered back on the 8th of January when Hattens sent out the email. Then on the 14th when I noticed my order was cancelled so I contacted them and I have an email that said,
Hello
Thank you for your email,
This item is now sold out to preorders which means our full allocation we will be receiving from Hornby will go straight to our preorders. Your order is included in this so you will receive one and there's nothing to worry about.
I hope this clarifies matters for you but if you have any further questions then please feel free to contact us.
Kind Regards,
Michael Robinson
Deal Manager
Pre-Owned Team
Hatton's Model Railways
17 Montague Road
Widnes
WA8 8FZ
0151 733 3655
Appreciate this response · View thread history
BUT THIS MORNING WHEN I CHECKED MY EMAILS
No name signed at the bottom.
This is an automatic notification to inform you that order number IOPA4742671 has been cancelled from our systems, and we will not attempt to process this again.
The following items were in your order:
"1 * Hornby R3809 Stephenson's Rocket 0-2-2 train pack with three Liverpool and Manchester Railway 4 wheel coaches - Hornby Centenary limited edition - Sold out on Pre Order @ £189.99 each http://www.hattons.co.uk/stockdetail.aspx?SID=513716
Reasons for cancellation include:
Duplication of order on system
Non-processing of card payment
Customer request to cancel order
If you still wish to order these items, you will need to place another order via our websites or over the telephone.
Regards
Hatton's Model Railways
17 Montague Road
Widnes
WA8 8FZ
0151 733 3655
http://www.hattons.co.uk
Telephone lines manned Monday - Saturday 7:30am - 6pm Sun 9am-5pm
Store open Monday - Sunday 9am - 5pm