gb93616

I'm new to model railways and I'm building up my supplies, track, locos, scenery. I've had problems with Hattons I've used them 4 times and each time I've had issues. I placed an order Sunday and mailed them today (Friday) it still hasn't been posted?! It's only paint and grass, but I wanted the stuff to continue over the weekend :-( At the same time I ordered from 5 other suppliers and all arrived by Wednesday. They did replace a faulty loco however, I sent back the 6 pin decoder which I purchased as they asked me to, and when they placed the loco it was a different 6 pin decoder, one of the old decommissioned (blue) ones. They did send a replacement, but not the best of starts for me. They're not my first choice now, which is a shame, I like their website...