DJMR

Send it back and get it fixed to ensure it doesn't happen in the future. My retailer is sorting mine out and I am in the same predicament.

Thank you, common sense for once!! Totally agree. THANK YOU!

You have the right to send back any faulty goods to the company, the privilege is if you choose to do so. Lets not mix things up.

I have given up on this post, there are some very good advice but there's complaisant attitudes that are happy to take this from Hornby. I am working with my Retailer and Trading Standards for advice. Thank you to the ones with good advice, it has been helpful and hopefully you get yours properly fixed by Hornby. Good luck!

Sorry but it is not a privilege its a right embedded in law.

I too would be interested in seeing a result of the so called "fix". I need to get in touch with my retailer and see if Hornby actually has been cooperative. Thanks to those who do post with information, it is very helpful.

Has anyone received any new responses from Hornby?

Not satisfactory at all from Hornby and supposedly they read this forum but I will post updates when I get them from my Retailer.

Fully agree, I am still yet to receive any response to my email but Hornby has been in discussions with my supplier, should know in a few days what the solution is.

My supplier today, Derails (apt name), has been in touch to say they are working with Hornby to find a solution. Hornby are on the case and they will know more in a few days. Cheers Edit: clarification when Derails has been in touch; Today (05/03/2017).

Great tip, I did the same, probably saw the idea on that post last year!

Just noticed your new post while I was submitting mine, you need a more powerful power supply which will help the CDU charge quicker.

Interesting post, what SEEPs are we talking about? Gaugemaster PM1? It is first best to check the rods to make sure they are not bent or twisting in the hole, this could mean the SEEPs work but due to the extra movement in the rods they won't throw the point. In terms of the SEEPs I am able to get them to throw with 14v at 800ma, if connecting directly to the SEEP to test, you need to make sure the power supply has enough amperage too, a Seep can draw up to 1 amps. If using a CDU it needs to have relatively high capacity capacitors 35v i.e. http://www.gaugemaster.com/item_details.asp?code=DCDCP-CDU2. I use Digitrax Systems, so probably not the best comparison but mine are able to operate from a 1-2 meter distance using 16A rated cable. Hope that helps.

I may do someday! Hopefully in the future when I have done more of the layout I will see if it works and look at some Club Steam Up Weekend events (forgot what they are called) and bring it along! Cheers