Same thing with them avoid ordering from these guys!
I ordered from Kent Garden Railways a G scale Accucraft Mannin on 12th October plus a coach and a wagon. With transport to France the order was very near £2 000
Transport agreed was through DPD
The Mannin was without RC so they offered to send it to an "accredited Accucraft engineer" delay two to three weeks
For payment as I am mainly living in France I could not pay directly through the order form but phoning them and giving my card details
I asked if they could fit a whistle but KGR replied that it was impossible
I formally agreed by mail same day asking to send the whole lot in the same time
12th October they informed that the R/C fitting is booked they asked for not ordering a charger with a UK plug. I replied the same day that I will prefer to get a charger with a UK plus as the locomotive might be used on a project I got in my small garden in Hovel.
Then only silence!
Mailes on 12th December, 22nd December, 15th January and last on there contact form where I informed that I was cancelling my order.
I ordered in the past from them and it was a very quick and safe delivery.
They should stop advertising in the press..