hi, i received mine in post today a superb model but was damaged in a few places nothing a bit of super glue hasnt put right. The resin that its made from broke cleanly so pretty invisable repairs,however i would take Bachmanns advise to collect it yourself and open it at the retailer to check its undamaged,mine came in its unopened Bachmann outer cardboard box when i removed the decorated box from inside this there was some damage to this packaging so i was expecting the worst! which could have been alot worse. The outer cardboard box had no damage whatsoever so it has obviously been packed damaged. Please be aware of this. Regards Ste