I am from India. I purchased the Hornby R3810 in Feb and received it in July end. I was away from my residence because of Covid 19. I was able to unbox the Rocket & test the same in Sept 6 th. When I opened the box, everything was looking good. But when I gently removed the loco and tender with my 2 fingers pushing it from behind 2 slots, I found that one wire from Loco to tender was broken. Some how I resoldered it, but even after that Loco did not run. I checked the connectivity with the multi meter and then suspected that there must be connectivity issue. I sent mail to customer care Hornby and informed them about the issue. I am waiting for reply from them. Let us see, what happens.
It costs huge amount of money to import trains to India because currency difference is huge, also shipping is huge, and we need to pay 42 % of customs charges.
Now question in form of me is even Hornby is ready to repair it , who will bare the both way shipping and how can I convince India customs that this is not new purchase so that it will not attract customs charges.
I am really disappointed and worried now !!
Just shared my thoughts and experience.