That sounds only too familiar. My 47975 arrived the other day. The parcel itself looked fine, but just like in the case mentioned above, the inner plastic packaging was broken and the loco's windscreen was lying in the driver's knee, one windscreen whiper missing and detailing on one boogie broken off. Not the kind of state you would like your brand new ?? 89.90 loco to be in. Anyway, I e-mailed Bachmann that replied that they would forward my complaint to whoever handles the shipping, who in turn would get back to me with instructions. That was two days ago and I've heard nothing from them so far. Since there is no evidence of malhandling during transport, I can only assume that someone at the factory had a bad day. Apparentely I'm not alone, so beware!