When Heljan first asked about how many replacement chassis we needed, we were simply asked to give the number wanted, no breakdown (pun partially intended) as to green or black was requested. Even if they were calculating what number of Ribble Cement ones we had as a proportion of the original delivery, by the time you factor in that not all were returned, plus we have agreed to re-chassis a number bought from other shops, then someone will get a wrongly coloured chassis.
When the replacements arrived, I too opened a green one first, and was somewhat perplexed when the next I opened was black!
As a Heljan stockist, I will be glad to see the end of this saga. Many customers who bought from the original batch have asked to be refunded, and there is obviously the inconvenience of dealing with the re-chassis work at a time when we should be gearing up for Christmas.
Thankfully, I had a skilled modeller to do my re-fitting work. Thanks Dave for a speedy job done!