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I see Vermin East Coast now have security guards on the trains with obligatory hi vis vest and the words "Security Ambassador" emblazoned on their backs. A dry train as far as Newcastle, presumably beyond there a special seal is broken and passengers become much more civilised?
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Perhaps the miseries amongst us can explain why the 0952 ex Aberdeen is a dry train, yet the 0752 nor any of the other trains North/South that day are the same. As for dealing with the public, I work on passenger ships where if we have violent/disruptive/drunk pax we don't have the luxury of phoning BTP and then locking ourselves in until someone else deals with them.