Has anyone been experiencing customer service problems with Locomotion Models? I ordered and paid the deposit for a Wainwright D class several months ago and had no acknowledgement even though the deposit was paid. I emailed them twice in the following months but had no replies. I thought that my must have lost my order but surprise surprise I received a request for the balance a few weeks ago. I paid this but again got no acknowledgement. The week before last I sent an enquiry to see if was too late to upgrade to a DCC sound version - this time by phone message (the phone never seems to be manned}. As usual, I received no reply so again emailed them. Once more - no reply. What kind of an organisation is this that does not reply to customer queries, has no apparent interest in taking more money from customers, nor even seems to care?