Hornby CUSTOMER CARE

[mswjr]

 A BIG Thankyou to Hornby, I had a West country loco with broken valve gear, A screw worked loose on a wheel and in turn bent the rods, Hornby told me to send it back to them, And returned it to me a few days later with a New chassis and a detail pack, All free of charge, I was willing to pay and i did expect them not to repair it as i weathered the loco my self, So very good service Many Thanks to them.

[Islesy]

Our lads in repairs have seen your post, and have asked me to convey their thanks!

[MGR Hooper!]

13 hours ago, mswjr said:

 A BIG Thankyou to Hornby, I had a West country loco with broken valve gear, A screw worked loose on a wheel and in turn bent the rods, Hornby told me to send it back to them, And returned it to me a few days later with a New chassis and a detail pack, All free of charge, I was willing to pay and i did expect them not to repair it as i weathered the loco my self, So very good service Many Thanks to them.

Typical Hornby service I've received over the years. Top marks to them. Really appreciate it. I rarely do have issues with Hornby products, but when I do they've gone over and above to help and assist me.

[Ian Morgan]

Same sentiments here. We had a couple of issues with the sound fitted 08 that we had renamed and renumbered "Gronk" for our GMRC layout "Santa's Globetrotting Vacation". It seems a faulty motor was killing the decoders. It was turned around promptly by Hornby and worked sweetly all weekend at our Basingstoke exhibition. It will be running again at Haywards Heath on May 11th. Thanks Hornby.

 

Edited June 29, 2023 by Ian Morgan
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