Mythocentric

A few weeks back I recieved a card from the PO saying my order from Modelex was awaiting collection. I went down to pick it up and, surprise, surprise, they seem to have lost it. The Help Centre doesn't seem to be on the ball either. This morning and three weeks on I recieved an e-mail asking me if the address I live at actually exists because it isn't in their database. I didn't bother mentioning that the postman has no trouble finding it. The mind boggles!