I believe the blame laid at Simon Kohler's feet. Towards the end of his tenure at Hornby the man became increasingly arrogant. Alienating and clashing with retailers. Major players such as Rail's Of Sheffield and Hatton's took a step back and rightfully so as Hornby had become a money grabbing, ruthless shambles. Only now that Simon Kolher has 'retired'? has some sort of normality returned. Standards have also improved since his departure. Packaging of the most recent releases such as the excellent new 9F and Turbomotive falling in to line with Accurascale, Rapido, Heljan and Bachmann. Those improvements should have happened years ago.