It hasn't been quite that slow for me, however it certainly has been a strange circumstance with my last couple of orders taking so long to be packed and dispatched across to me in New Zealand. Normally I will place an order with Hattons during my daytime, have it processed and dispatched while I sleep, and receive an email when I get up the next morning to advise it is already on its way. Outstanding service in my view and impossible to fault.
However my second-last order with them, placed at 4:40pm New Zealand Time on the 18th August, was not dispatched until 11:46pm on the 23rd. I suspect it will be a close-run thing between amount of time it took to dispatch and the amount of time it will take to travel from Widnes to here. Orders from Hattons generally take no more than seven calendar days from the time I hit the "place order" button to the time I am holding the carton in my hands. Again, outstanding service by any measure considering where I live.
My current order, placed on the 24th, is still in the pick-list as of today. I'm not confident I will see much action on it before next Tuesday with the Bank Holiday Monday over there. If I could make any criticism it would be that they probably should have signaled the dispatch upgrade work via their website a lot earlier than they did. I check their website regularly and always pay attention to the news and announcements as my first order of business. Still, it's only a minor quibble given their generally first-class service.
As a matter of interest, anyone have thoughts on the new packaging system? My initial impression from an order received earlier than the two mentioned above (yes, I need to curb the spending!) was "hmmm, I'm not sure." The order contained a Bachmann diesel, along with a couple of Farish rolling stock items. They were simply placed in the carton loose with a layer of that chunky bubble-wrap top and bottom. My initial thought was that I think I prefer their earlier method of wrapping a big piece of bubble wrap around the items with sticky tape to hold everything together, and the air-bags surrounding that. It just seemed to me in this order, at least, there was too much room for the Bachmann loco to "roam around" inside the carton, banging side to side especially. I appreciate the Bachmann packaging itself is quite sturdy ... still, my initial thought was that this new method wasn't perhaps the best. Might get away with it more on short journeys, but my cartons are coming clear across the other side of the planet ....
RE.