Hattons Dave

18 hours ago, MarkSG said:

Does anyone have a spare extension pin for a Hattons PM-01 point motor? I've managed to lose one (it fell off when I was repositioning a point motor that was slightly off-centre), and no amount of crawling around on the floor has revealed it!

 

I could just buy a new point motor, of course, as that will come with an extension pin. But, that does seem a bit like a sledgehammer to crack a nut!

Hi MarkSG,

If you can get in touch directly with our customer team via info@hattons.co.uk or giving us a call on 0151 733 3655, we can see what we can do for you here.

Cheers

Dave

Hi Free At Last,

Sorry to hear of the issues you're having. We have extensively tested the new Trunk service prior to going 'live' but some problems can only present themselves when a wider range of people are using new programs/software etc.

If you're still having issues, can I suggest getting in touch with our Customer Experience team? You can get in touch 24/7 via email, phone or livechat and they are the best people who can take a look into it and resolve your issues.

Cheers

Dave

12 minutes ago, Free At Last said:

Has anyone tried using Hattons Trunk yet?

I have just tried saving two items to the trunk and it appears as only one so I change it back to two, press update and save cart and there is now nothing in the cart.

Tried it numerous times and get the same result. Hopeless.

You would think they would try these new ideas out before making them live.

18 minutes ago, GeoffAlan said:

I'm having a deal of trouble finding anything I'm looking for, even their search doesn't seem to work as well as before.  I'm just hoping they have my Garratt pre-order still on file. 

Hi Geoff,

If there's anything you're having trouble finding, please don't hesitate to get in touch with our team who are available 24/7 via email, livechat or telephone.

You can check your pre-order status via your account or by getting in contact but we do not make any amendments to your pre-orders without contacting you first, so I expect your order is unchanged.

You may wish to try our improved product navigation which I've linked to below, which allows filtering between scales, rolling stock types, liveries and more:

https://staging.hattons.co.uk/

Cheers

Dave

20 minutes ago, Dicky L said:

 

if you look at my photo it’s showing as an ESU chip, that’s not the issue, what I am struggling to understand is why the ECoS is not picking it up as a V5 if indeed it is one. That’s why I am seeking to verify with other people Hattons factory fitted does definitely have a V5. 

 

The photo above reads the chip as generic NMRA, number of CVs 35, Manufacturer ESU (151)

 

The photo below shows how the ECoS reads the Loksound v5 in my class 50, again manufacturer ESU (151) number of CVs 1930

 

Hi Dicky L,

I can confirm the decoder in our sound fitted Class 66s is ESU's latest Loksound V5 sound decoder.

In the Class 66s we have used the ESU's 21MTC "MKL", variation (58449) instead of the more commonly found 21MTC NEM6660 (58419) which you may have fitted in other locomotives. The version we've used allows for additional function control and the operation of lights, detailed inside the manual. I can't say for certain as to whether your controller will identify both different types, but this is very unlikely to have an impact on operation.

We've produced a full video on the subject of sound in our Class 66s that I have linked to below, and further information is also available in the locomotive manual.

Cheers

Dave
 

2 hours ago, Dicky L said:

 

I have little confidence in the Orange being correct. It looks exactly like the pale orange used on 66413. I would like some reassurance from Hattons that there model is the correct colour.

Hi DIcky L,

We've worked closely with Freightliner and the original paint suppliers to confirm the correct shade of orange used on the real life 66623 and this is what we have used when creating the colour layouts.

As well as the images on our product listings we showed the sample live on our YouTube channel just after it arrived which shows the model in a more natural light.

Cheers

Dave
 

Hi all,

I've replied to the above points on the A4 thread which should be of interest:

Cheers

Dave

47 minutes ago, doilum said:

A serious question. Do they actually run? Has anyone had the chance to let them loose on a roundy roundy or garden railway with a full ten coaches? If so, what kind of radius curve? (I am expecting an answer in excess of six feet).

Hi Doilum,

We had the pleasure of running a pair of A3's on Pete Waterman's 'Leamington Spa' layout with a couple of rakes of his heavy kitbuilt coaches last year. The layout incorporates a few steep gradients too. With the current situation we haven't managed to arrange anything similar with the A4, but both locomotives share basically the same chassis so will give a similar performance. We're looking forward to seeing footage of the A4s out and about on people's layouts.

Whilst both the A3 and A4 will operate on Peco's setrack points and second radius curves, we really recommend a wider radius if possible, especially if running at speed.

The A4 page on our website has lots of detailed info on the model specifications which you can view following the link below:

Click here for Hatton's O Gauge A4 - Specifications and details.

Cheers

Dave
 

6 minutes ago, Gremlin said:

Won't accept my existing username/password...

Hi Gremlin,

Thanks for letting me know. If you can get in touch with our Customer Experience team via email, phone or livechat they'll be able to look into this and sort it for you.

Cheers,

Dave

Hi all,

A quick heads up that we've launched a new login system for our site. This should help with any issues that people have had above as well as provide a number of new ways to login, making your account even more secure.

Check out the link below for more info and a quick Q+A.

Hattons New website login

If you've any questions please don't hesitate to get in touch with our Customer Experience team via email, phone or livechat.

Cheers

Dave

Hi all,

As promised, heres a delivery update for the remaining Class 66's, H4-66-032 to H4-66-037.

All of these are planned to be released on Monday 29th June. This includes Digital ready, fitted and sound variations.

We've still got versions of all six models available to pre-order, along with the first 31 releases which can be ordered and dispatched right now. Check out the link below for more details.
 

Order your Hattons Originals Class 66 Here

Cheers,

Dave

15 hours ago, classy52 said:

This talk of the next batch do you mean a new set of Class 66's in different liveries, a re-run of the current lot or basically the ones that have been pre-ordered but not delivered yet in the current liveries???

Hi Classy52,

Sorry for the confusion. I was referred to the six models that are yet to be delivered - H4-66-032 to H4-66-037 (and digital/sound variations of these).

All of the models coded H4-66-001 to H4-66-031 have now been delivered in full.

Cheers

Dave

31 minutes ago, Mooresby said:

I don't suppose anyone has an insight into the delivery dates for the next batch of these do they?  I'm keen to see the Pink One livery on my layout & the project page is not very forthcoming.

Hi Mooresby,

We haven't got a date set in stone at the moment, but we're working on getting them here as soon as possible. We don't expect this confirmation to take too much longer and as soon as we know we'll update everyone via email, our newsletter, social media and of course here on RMweb as well.

Cheers

Dave

Hi all,

We've no current plans to release more Warwells but its not something we're ruling out in the future.

I'd recommend signing up for a wishlist alert on the 2000s vehicles (H4-WW-018 to 020) in case we receive any as pre-owned items in the meantime.

Thanks for the feedback,

Cheers

Dave

Hi all,

As has been spotted, the first of our Hattons/Heljan LNER Class A4s will be arriving with us next week and are due in stock on Wednesday 6th.

This delivery will consist of the following models:

H7-A4-001 - 2509 "Silver Link" in LNER silver with streamlined corridor tender - £750

H7-A4-004 - 4489 "Dominion of Canada" in LNER garter blue with steel numbers/ letters and unstreamlined corridor tender - £750

H7-A4-005 - 4464 "Bittern" in LNER garter blue wtih streamlined corridor tender - £750

H7-A4-006 - 60007 "Sir Nigel Gresley" in BR express blue with unstreamlined corridor tender - £750

H7-A4-006A - Unnumbered with single chimney and unstreamlined corridor tender in BR expess blue - £750

H7-A4-006B - Unnumbered with single chimney and streamlined non-corridor tender in BR express blue - £750

H7-A4-007 - 60012 "Commonwealth of Australia" in BR green with early emblem and streamlined corridor tender - £750

H7-A4-007A - Unnumbered with single chimney and streamlined corridor tender in BR green with early emblem - £750

H7-A4-007B - Unnumbered with single chimney and streamlined non-corridor tender in BR green with early emblem - £750

H7-A4-008 - 60009 "Union of South Africa" in BR green with late crest and unstreamlined corridor tender - £750

H7-A4-008A - Unnumbered with double chimney and unstreamlined corridor tender in BR green with late crest - £750

H7-A4-008B - Unnumbered with double chimney and streamlined non-corridor tender in BR green with late crest - £750

H7-A4-009 - 60008 "Dwight D Eisenhower" in BR green with late crest and streamlined non-corridor tender - £750

All of the above can be pre-ordered right now on our website by clicking here:- Hattons O Gauge LNER Class A4.

The remaining models not listed here will arrive during June 2020. We will provide a more accurate date once we have further details of their delivery.

Cheers,

Dave

21 minutes ago, Sir TophamHatt said:

In other news, Hattons haven't got back to me whether they'd be willing to swap the speaker / decoder to a different model.

Emails exchanged on the 20th of April but no response since then.  Follow up email sent on the 25th of April but still no response.

 

Perhaps a refund really is in order May as well move my other pre-orders... very much leaving a bad taste.  Shame really.

Hi SirTopham,

Sorry about this - I'm getting in touch with our Returns team to chase this for you and get you a reply ASAP.

If possible, can you re-send your email to info@hattons.co.uk marked for my attention?

Cheers

Dave

Hi mjcbasingstoke

To have full control over all lights you will require a 10 function decoder where at least the first 6 functions are powered.

The ESU decoders with this capability are the LokPilot 5 MKL (59649) and the LokSound 5 MKL (58449)

I hope this helps.

Cheers,

Dave 

Hi all,

We've received our next batch of Hattons Originals Class 66s and plan to add them to stock tomorrow morning.

We've still got some Digital Ready and Digital Fitted models available for pre-order, check out the link below for more details.

https://www.hattons.co.uk/newsdetail.aspx?id=766

Cheers

Dave

3 minutes ago, woodenhead said:

Hi @Hattons Dave

 

I use the Hattons Hobbies site which lists by into stock date.

 

This was where i noticed that new secondhand items are not necessarily new new but relisted items, it sometimes happens with brand new stock which to me is a good marketing method to remind people of other items in your inventory.

 

Hi Woodenhead,

Thanks for highlighting this as I'll pass it to our IT guys. The into stock date on HattonsHobbies doesn't work for pre-owned items as they're not added to our system in the same way as new stock.

I can confirm all the items that appear under today's date on our Hattons.co.uk website are fresh items listed for the first time this morning.

Sorry for the confusion

Cheers

Dave

2 minutes ago, woodenhead said:

But actually only 2 new items (some perhaps have already sold).

 

The normal site is filtered in some way by Hattons to tempt you all but in reality they've just added a couple of Hornby platforms today.

 

But there are a lot of nice locos there for anyone who fancies a dabble in their boredom

Hi Woodenhead,

I'd recommend doing a hard refresh on the page - I've just had a check to make sure and there's hundreds of brand new listings that have been added this morning.

Cheers

Dave

Hi all,

Our pre-owned listing should be back to normal and items appearing at the start of next week. We have quite a lot of items to go onto it so keep an eye out!

Cheers

Dave

57 minutes ago, TomScrut said:

That's good news Dave, will there be an update on the expected arrival of these models (as I understand it they are not coming this month)?

Hi Tom,

With the international situation as it is currently we haven't got an exact date for models H4-66-032 onwards, but rest assured we're doing everything we can to get them here as soon as possible.

Cheers

Dave

Hi all,

We've received the production samples of the latest six variations of our Class 66 for review.

We'll be showing these live on air on our YouTube channel at 3:00pm GMT today if you want a closer look.

Cheers

Dave
 

Morning all,

I understand that not allowing anyone to collect items from the store is an inconvenience and I do apologise.

However, we’re trying to deal with an unprecedented situation across the country, and world, right now. We have to take appropriate steps to protect the people around us. Whether that be colleagues, families or the wider community.
We are trying to keep disruption to an absolute minimum and we will be sure to publish any changes to the status of individual areas and the business as a whole on our Hattons Service Updates page. You can also sign up to be automatically notified of any changes via a form on that page.

Thank you for your understanding and I hope you’re all well.

Cheers,

Dave
 

15 hours ago, amarr40 said:

Hi Dave,

 

Are you able to confirm if the latest 66s are still due for delivery by the end of March? I have a few on pre-order and just want to know if they are going to be available. Thanking you in advance.

Hello amarr40,

As things stand we're still expecting them by the end of the month.

If anything changes we'll be sure to let people know.

Cheers,

Dave