This is my local LMS run by Martin Smith and have been a customer for 15+yrs since getting back into the hobby.
I have a birthday coming up and contacted Martin to see if he could source me Princess Elizabeth - 6201. When he went to the shop, which of course is 'closed', he contacted me and said he had one left. We sorted payment and the best bit was that he personally delivered it to me!!
That's why your local LMS is so important- they'll often go the extra mile for people they personally know. But don't always expect them to price at the box shifter figures. Nevertheless Martin is still competative.
I thoroughly recommend him and his staff.