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Really hope BT can sort our broadband and phone line out soon, I'm down to 2gb of data on my phone!!
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Advice - keep generating complaints with them, also try having an 'on-line' conversation with their fault eeam. Can be frustrating, but I think it eventually helped get an actual engineer out to sort our fault out. Of course, you'd have to take your laptop down to that nice library just around the corner, sit in a quiet corner and sample one of their nice lattes.