Thanks to Peco

[Ian R. Weeks]

At the start of this lockdown, I decided to finish a Ratio Kit of the Thomas Muir son & Patton Coal merchants shed. I had purchased this, in, I think 1986. I found the transfers had aged and cracked and contacted Peco to see if I could purchase replacements if they were still available. I was told that my request would be passed on. Some three weeks later a full set of decals arrived , free of charge , from Peco. What superb customer service.  This I feel deserves wider recognition. Ian

[Jeff Smith]

I had a similar experience regarding a replacement part for a Peco O-16.5 loco kit purchased via Branchlines.  I messed up the chimney trying to drill the top a bit deeper.  I contacted Branchlines who managed to acquire a replacement from Peco.

[Jeff Smith]

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Edited April 2, 2021 by Jeff Smith
Duplicate post deleted