I sent my lumpy NSE version back to Hornby. The arrangement of the traction tyres has been changed to a diagonal arrangement and it is now a good runner. I didn't mark the carriage before sending it back so I don't know if they changed the bogie or the whole carriage, it certainly came back very quickly. Back at the end of October I spoke to Simon Kohler at the NRM and he seemed to indicate that it would be easy for them to change the solid compartment moulding. Maybe they will slip them in later, they seem to have a very different policy to Bachmann. I recall that the smoke box door of the original Merchant Navies was corrected and then became available (but only if you were in the know), and the pullman bogies were also changed without much publicity. I sent all mine back to Hornby for replacement, it must have kept their engineer busy for days! My experience of dealing with the public would suggest that when you, or your organisation, make a mistake, put your hands up as soon as possible and try and put it right. Hornby seem to find that difficult. Its a great pity.
Godfrey