I recently bought a loco from Rails ebay dept, after very few runs it stopped, I rang and explained what happened, they sent me an email with a return label. After a few days I thought I'd ring to see what was the problem with the loco, "can't see a record for the repair shop" someone said, "ah it's because it's back in the post to you, should arrive tomorrow", it did. Seems the chip had packed in and was replaced FOC, excellent service from Rails, so I've placed another order with them.