I have a number of Tortoise motors and they are extremely reliable. However, I have had the same problem as you with one motor, and the cause was due to a failure of the internal switch I was using for frog polarity. Simple fix was to use the other switch on this motor as luckily I only needed one to be working.
I've seen that Circuitron say this can happen if, for example, some ballast has fallen into the motor and I'm assuming this might be the case with my failure.