Brinkly/Nick..I did wait longer than the 21 days Dart requests days before trying to contact them, more like 30 days...and their phone # on the website seems to be out of order.
Normally orders from the UK take 4-10 days to reach me once its been shipped from the supplier.
Believe me, I understand they are a "cottage industry"...but I am a bit concerned that they haven't replied to my emails asking the status of my order, which they have been paid in full for since June 12th.
On top of which, when they confirmed reciept of my order this was included:
"Please allow 21 working days for us to dispatch your order. We are usually much quicker than this but we do sometimes run out of parts or have to cast items especially. If we are going to take longer than this we will contact you."