LaGrange Posted December 14, 2017 Share Posted December 14, 2017 I phoned KMC today to enquire if my order was on its way or close, but was advised that the dispatch of gate stock was taking priority and the PBA werent going out until the new year!! So, if like me you are patiently waiting for your wagon orders, tough luck was the impression I got Au contraire, placed an order online for 4 weathered ones (Id not pre-ordered them) and received them quite quickly Link to post Share on other sites More sharing options...
RMweb Premium ba14eagle Posted December 14, 2017 RMweb Premium Share Posted December 14, 2017 Au contraire, placed an order online for 4 weathered ones (Id not pre-ordered them) and received them quite quickly I wasnt fooled by the foboff - I was cheesed off with it and annoyed that those, who may not have pre-ordered, have got something ive waited for 6 years! The next thing Im expecting is for the wagons to go out of stock and be left without any and then have my nose rubbed in it by unscrupulous persons selling them on EBay for double the price. Please dont think I dont understand that the retailer is busy with a whole load of orders to sort, but a sympathetic response to my enquiry would have been more acceptable than, what appears to be, a complete load of bulls**t. Link to post Share on other sites More sharing options...
No Decorum Posted December 14, 2017 Share Posted December 14, 2017 I think what Kernow does is try to keep the day to day orders going whilst working through the backlog of pre-orders. If someone were to order something from Kernow and have to wait weeks, it would do Kernow’s reputation for prompt service no good at all. I realise it is frustrating to have to wait when someone appears to leapfrog the queue but I don’t know what the answer is. Kernow is a small outfit doing remarkable things. I’m just a customer. I got my gate stock and my pristine china clay wagons promptly but I’m still waiting for my Bulleid diesels. I find that if I breathe deeply, it helps. (I shall be waiting longer for my Fell & gas turbines.) Link to post Share on other sites More sharing options...
RMweb Gold tetsudofan Posted December 14, 2017 RMweb Gold Share Posted December 14, 2017 Yep, its all swings and roundabouts. I got my Network South East 4-TC long before many others got theirs, got all my Gate Stock very quickly but now still waiting for my Bulleid diesel as well as the weathered PBAs. Probably have to wait even more for the Bulleid diesel as I'm having sound fitted.... Keith Link to post Share on other sites More sharing options...
RMweb Premium njee20 Posted December 14, 2017 RMweb Premium Share Posted December 14, 2017 I’d order another set if I were you and just return the pre-ordered ones. Link to post Share on other sites More sharing options...
RMweb Premium PJ10 Posted December 14, 2017 RMweb Premium Share Posted December 14, 2017 I’d order another set if I were you and just return the pre-ordered ones. That had occurred to me. Like ba14eagle I am also waiting on a preorder, just not one from 6 years ago. I understand and agree that Kernow are a small company and with that they have limitations on staff and space. Perhaps the answer is for them (and others) not to process any orders for an item until all the preorders are satisfied. In that way those that have been waiting the longest (and displayed most faith in the company) get their "reward" before any others. Any orders received whilst preorders were still to be processed would simply be treated as another preorder and added to the queue. PJ10 Link to post Share on other sites More sharing options...
LaGrange Posted December 14, 2017 Share Posted December 14, 2017 I wasnt fooled by the foboff - I was cheesed off with it and annoyed that those, who may not have pre-ordered, have got something ive waited for 6 years! The next thing Im expecting is for the wagons to go out of stock and be left without any and then have my nose rubbed in it by unscrupulous persons selling them on EBay for double the price. Please dont think I dont understand that the retailer is busy with a whole load of orders to sort, but a sympathetic response to my enquiry would have been more acceptable than, what appears to be, a complete load of bulls**t. I find with them it depends who you get on the phone. But bare in mind it is a busy time. Not defending them either, just a satisfied customer Link to post Share on other sites More sharing options...
RMweb Premium rprodgers Posted December 31, 2017 RMweb Premium Share Posted December 31, 2017 I wasnt fooled by the foboff - I was cheesed off with it and annoyed that those, who may not have pre-ordered, have got something ive waited for 6 years! The next thing Im expecting is for the wagons to go out of stock and be left without any and then have my nose rubbed in it by unscrupulous persons selling them on EBay for double the price. Please dont think I dont understand that the retailer is busy with a whole load of orders to sort, but a sympathetic response to my enquiry would have been more acceptable than, what appears to be, a complete load of bulls**t. Just checked the status of my order for two weathered ones 2E & 2H....and shown as order pending. Still waiting to hear anything, the order was placed 31/03/2010. So hoping that I am close to the top of the list of those awaiting despatch. R Link to post Share on other sites More sharing options...
RMweb Premium ba14eagle Posted January 1, 2018 RMweb Premium Share Posted January 1, 2018 Just checked the status of my order for two weathered ones 2E & 2H....and shown as order pending. Still waiting to hear anything, the order was placed 31/03/2010. So hoping that I am close to the top of the list of those awaiting despatch. R I received mine during the week before Christmas, so hopefully, you should receive yours soon. They are well worth the wait! Link to post Share on other sites More sharing options...
37pits Posted January 7, 2018 Share Posted January 7, 2018 I was a bit cheesed off after waiting years to get some weathered examples to find (after internet access problems) on the 6th January 2018 that I had received an email giving me 2 weeks to confirm if I still wanted them. They did offer a £5 reduction if I replied before 31/12/2017 but after that they would assume I didn't want them no lee way for any circumstances preventing access to their communication -we wait years they give us 2 weeks not good customer service from a Company who are normally top drawer at customer service Link to post Share on other sites More sharing options...
BR(S) Posted January 7, 2018 Share Posted January 7, 2018 I was a bit cheesed off after waiting years to get some weathered examples to find (after internet access problems) on the 6th January 2018 that I had received an email giving me 2 weeks to confirm if I still wanted them. They did offer a £5 reduction if I replied before 31/12/2017 but after that they would assume I didn't want them no lee way for any circumstances preventing access to their communication -we wait years they give us 2 weeks not good customer service from a Company who are normally top drawer at customer service Was this due to your credit card having expired since ordering or are we all supposed to have received this e-mail? Link to post Share on other sites More sharing options...
37pits Posted January 7, 2018 Share Posted January 7, 2018 No they apologised for the delay and the new higher price asking if I still wanted them but to get the £5 discount I had to reply by 31/12/2017. Link to post Share on other sites More sharing options...
37pits Posted January 7, 2018 Share Posted January 7, 2018 I assume that everyone should've received the email Link to post Share on other sites More sharing options...
RMweb Premium ba14eagle Posted January 7, 2018 RMweb Premium Share Posted January 7, 2018 I assume that everyone should've received the email I received the email, with the same options Link to post Share on other sites More sharing options...
RMweb Premium rprodgers Posted January 10, 2018 RMweb Premium Share Posted January 10, 2018 (edited) I was a bit cheesed off after waiting years to get some weathered examples to find (after internet access problems) on the 6th January 2018 that I had received an email giving me 2 weeks to confirm if I still wanted them. They did offer a £5 reduction if I replied before 31/12/2017 but after that they would assume I didn't want them no lee way for any circumstances preventing access to their communication -we wait years they give us 2 weeks not good customer service from a Company who are normally top drawer at customer serviceIf you don't mind me asking what date did you receive your email? R Edited January 10, 2018 by rprodgers Link to post Share on other sites More sharing options...
37pits Posted January 10, 2018 Share Posted January 10, 2018 I can't recall as I deleted it after realising I was unable to reply as I had through no fault of mine exceeded the deadline. I think it was 17/12/2017 Link to post Share on other sites More sharing options...
BR(S) Posted January 11, 2018 Share Posted January 11, 2018 For anyone still waiting for these, I've just received an e-mail from Kernow saying mine has been shipped. They charged me the original price plus £4 postage. Link to post Share on other sites More sharing options...
RMweb Premium rprodgers Posted January 12, 2018 RMweb Premium Share Posted January 12, 2018 (edited) I can't recall as I deleted it after realising I was unable to reply as I had through no fault of mine exceeded the deadline. I think it was 17/12/2017 Thanks I haven't received an email so will be contacting Kernow direct as ordered March 2010 R Edited January 12, 2018 by rprodgers Link to post Share on other sites More sharing options...
RMweb Premium rprodgers Posted January 17, 2018 RMweb Premium Share Posted January 17, 2018 Having contacted them by email my Tigers have now been despatched Link to post Share on other sites More sharing options...
royaloak Posted January 17, 2018 Share Posted January 17, 2018 Having contacted them by email my Tigers have now been despatched So you contacted them, explained the situation and got a suitable resolution, good isnt it this personal contact malarkey! Link to post Share on other sites More sharing options...
RMweb Premium rprodgers Posted January 18, 2018 RMweb Premium Share Posted January 18, 2018 (edited) So you contacted them, explained the situation and got a suitable resolution, good isnt it this personal contact malarkey! Well it did take a couple of emails from myself to sort out this "malarkey" ... by me chasing them up as I did not want to miss out. Despite having ordered two in 2010 and them being shown on my account as pending ....unlike others here I had not been emailed. In fact their reply to my first email had me down for 4 Anyway these things happen I am just grateful that it seems to be resolved and wish to thank Kernow for producing the Tigers. R Edited January 18, 2018 by rprodgers Link to post Share on other sites More sharing options...
37pits Posted January 18, 2018 Share Posted January 18, 2018 I think the malarkey was waiting 7 years and being advised by the supplier I had 2 weeks only to confirm I still wanted my order. But heyho Link to post Share on other sites More sharing options...
Grizz Posted December 26, 2020 Share Posted December 26, 2020 My son has just bought me some of the re-released EFE Blue Imerys China clay hoppers for Christmas. Anyone know what the average number and maximum number of these wagons in any particular train??? and the flows? Link to post Share on other sites More sharing options...
RMweb Premium spamcan61 Posted December 26, 2020 RMweb Premium Share Posted December 26, 2020 https://www.therailwayhub.co.uk/5057/remembering-the-clay-tigers/amp/ 1 2 Link to post Share on other sites More sharing options...
RMweb Premium ba14eagle Posted December 30, 2020 RMweb Premium Share Posted December 30, 2020 On 26/12/2020 at 17:41, Grizz said: My son has just bought me some of the re-released EFE Blue Imerys China clay hoppers for Christmas. Anyone know what the average number and maximum number of these wagons in any particular train??? and the flows? It depends on the portion of route - eg between Tavistock Jn and Newton Abbot, a 66 could take 6 or 7, but away from the banks, a train could be a lot bigger. 1 Link to post Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now