My wife is a retired bank manager. I often quote this true tale as a prime example of one of the most annoying traits of the British people.
One Thursday, In the local paper, there was a letter in from one of her bank customers, archetypal “disgusted of Berwick,” cobblers, complaining that he had gone to the hole in the wall to get a statement but it had run out of ink so he couldn’t get his statement. This apparently was an outrage.
So, all he had to do when he couldn’t read his statement was to walk ten paces into the bank, tell the bank staff their atm printer was out of ink and he would have been warmly thanked, given a statement from one of the printers behind the counter within a minute, and a member of staff would have put a new ink cartridge into the atm immediately. A win for everyone.
But no; he went all the way home and took out a sheet of paper and a pen, or typed up a word document and printed it out, then put it in an envelope, spent the equivalent then of 85p on a stamp, and went all the way to a postbox and mailed it to the local paper who, of course, gleefully printed it, probably because it was the only item of news they had that week.
And that is so typical of people who, instead of directly approaching the firm they have an issue with, write to their local chip wrapper or go onto websites like this one to grumble.
After all, they pay their rates, they’ll have you know.......