Turnesc

I was hoping someone else might have come across this so if I need to send it back I don't actually have to unpack it.

I've just got my collectors club 78022 delivered and before I even opened the box I could hear the rattle. The chimney is loose in the box and I can see it, but not actually taken it out of the clear plastic yet incase I jsut send it straight back. My question is does it just clip back in so no need to return, is it a common issue or is it definatley needing to be returned?

Surely the easiest to do would be snow. Maybe then an excuse as well to get a plough out.

Not printed it out just yet, but planned on making it with my daughter during the school holidays. There are 10 other card kits all aimed at children to put together once you login as a member. Hoping it opens her eyes to future modeling.

From my desk sat looking at the houses on Saxondale Drive, but from here can't tell which is 1 and 2. All the ones I'm looking at are in small terraces of 4 houses rather than semi detached. Each block of 4 is also different from the next with all been of a slightly different style.

I'm currently building this kit at the moment, but finding that there seems to be a few steps missing from the instructions or may be its just me being a little thick. I seem to have a floor for the lower ground that doesn't seem to be covered in any steps and a fireplace piece that's missing from the instructions when its expected to be glued in. The overall finish though is good.

After missing each other twice yesterday a nice lady at Hornby sorted my order. Hopefully should arrive in a few days. It looks like they have a few issues with the website and back end processes, but all sorted now.

Finally had a response from Hornby on my order and to say there customer service is appalling is being too kind to them. My order has now disappeared from my account and they claim to have left me a voice mail. Can't even see Evening Star on the web site any more. My email tells me to ring them now tomorrow morning to order again. This will be the 2nd limited edition in a row that Hornby have messed up the order on.

Experiencing the exact same issue. I've gone in to my order to try to make on-line payment with the same card and also another, but if fails, and then tried to phone them, but no answer all morning, so followed up with an email to which I've now got an automated response saying that there's a 2 week delay in actioning emails due to covid. Having failed to get Captain Tom after not being told I was on a waiting list even though clearly showed as available when ordered Hornby customer services is not showing itself in a good light. Surely if you have such a back log of customer emails then it shows either you need to bring staff back to answer them or you're just not doing a good job. I'll have to try ringing them again tomorrow.

Thanks for following this up and clarifying the exact position. If only they had done so when many of us have tried to contact them then I don't think that people would be as annoyed.

Its just another example of the poor communication from them. You have to deduce from it that you're not going to receive anything rather than being explicit.

The first thing I did was to check my order status and mine still shows as pre-order. Part of me doesn't want to give them the business using the discount code, but will have a look on pay day and see what price it brings a Princess down to or whether its still cheaper else where.

This morning I've received an email from Hornby that suggests that anyone who hasn't received there model won't be doing so. "We were astounded by the excellent response to our 'Capt. Tom Moore' locomotive, with an amazing £140,000 generated from the sales of this model for NHS Charities Together! Only 3,500 of this limited edition model were produced with demand being extremely high and we were only able to supply a very few people from the subsequent waiting list. However, to express our appreciation for your interest in this model we would like to offer you an exclusive 10% discount code to use on the Hornby website, which is valid until 31st December 2020." To confirm to those that have commented on my post at ordered mine as soon as Hornby increased the production run to 3500 and at no point until this week has Hornby ever told me that I'm on a waiting list. It was clearly showing as available when I pre-ordered. My issue with Hornby is the complete lack of communication and when I first chased up my order was still that, an order and not a waiting list.

Not as its a limited edition. I'd have expected them to have made them in one run. If what you say was the case then why not actual communicate that to your customers and then it ends speculation and customers know if and when they are going to receive what they've ordered.

I've been looking at there site thinking about getting a few locos sound fitted, so might order some from them at the same time.

Going to leave my order as it is for now and just see if anything eventually turns up or Hornby gives me a clear response.

Thanks will have a look for some

Mine is the same. Order number and shows as a pre-order. When I ordered it was showing as available. My order number is H00333833, so if yours is a later one than mine you can work out whether you are in the same position as me. Would be better if Hornby just came clean and owned up to the fact that they accepted more actual orders that they would ever have available, and that anyone who hasn't either received their order won't know be getting anything. I'd then go out and spend the money on something else.

I had a reply to my latest email from Hornby. From it I take it that anyone who hasn't received one yet is actually on the waiting list. " Dear Mr Saunders, We received an unprecedented amount of orders from customers wanting to support a great charity cause with the Captain Tom Moore Loco. Unfortunately, we filled the order list very early after release therefore implemented a waiting list which was listed on the website under the product information. All orders are released in date and time order. For customers who have failed to make payments or have cancelled orders this then released more to customers waiting in the que. Yours Sincerely " When I ordered mine it clear showed as available on the website, so shame on Hornby for not being honest with your customers if in reality it was actually a waiting list and you're now being selective with the truth when responding to queries of where orders are.

There's been a few items on the site I've though about pre-ordering, but at the moment don't feel its worth the effort. If I'm on a waiting list then would be nice to be told at the time of ordering or pretty close. I think my order was 3rd May and as far as I'm aware its only ever been a pre-order and not on any waiting list, so with that and evening star on order I've had to make sure that there's always been an extra £300 in the bank ready just in case and that the wife doesn't spend it on something daft like the weekly shop or another pair of shoes. I guess they get away with this though as they don't take the payment up front, which I would have quite happily have done if I knew I was going to get what I ordered.

As I hadn't heard anything since late August from Hornby and my order still showing as pre-order I thought I'd just email them again to find out whether or not to expect the money to be coming out of my account. I got a quick reply, but not quite what I was expecting. " I can see that there are still numerous Tom Moore pre orders pending subject to a waiting list from the date and time your pre order was made. You will be notified shortly if you have been successful. Kind Regards" Waiting to hear back from them again to find out why I should be getting notified whether I've been successful and whether this was some sort of raffle. I've got Evening Star on pre-order with them as well, but wondering whether to cancel that and try my look at a retailer.

Where do you get the harnesses from? I'm looking to convert some older loco's, but rather than hard wire in the chip wanted to fit a harness then be able to add the chips afterwards, so can add sound if I want later on, and also don't risk damaging the chip when soldering.

If its a Britannia with TTS sound its listed under 2019 https://www.Hornby.com/uk-en/downloads/view/index/cat/55/

It was my worst purchase ever it just never worked correctly. The cutting is not accurate and the metal springs on the roller leaves marks. I gave up in the end last year, but seeing your post have just given it another go, but same results. Tried thick card this time as last time was on paper and it cut through the mat to which everything stuck and was unusable even if it had cut in the right place. It's sat on the top of unit for over 6 months gathering dust and might just spend another 6 months there.

The only things that are still in existence without having a quick walk down the road are the original bridges on Park Lane, and then on St Albans road near what was Bullwell common, station, but have been filled in. The tunnel at the top of Park Lane that would have joined the line at Bullwell Common no longer exists. Certainly no sign of the bridge over Vernon Road and I had no idea there had ever been one there until seeing recent pictures on the Nottingham Post website. https://www.nottinghampost.com/news/local-news/gallery/56-pictures-basford-through-years-3537367 There's a couple of pictures of the Vernon Road bridge and one of Basford North station.