Typhoonib Posted June 30, 2016 Share Posted June 30, 2016 Has anyone else had issues contacting southern pride models? I am interested in buying a class 312 model and have emailed them twice now to enquire about final costs but no one seems to be interested in my business as the have not got back to me yet. I can't warrant sending a cheque to a company that won't even return an email. Link to post Share on other sites More sharing options...
Horsetan Posted June 30, 2016 Share Posted June 30, 2016 Might they be on holiday? Link to post Share on other sites More sharing options...
Mike Storey Posted June 30, 2016 Share Posted June 30, 2016 I tried repeatedly to contact them by email over a few months last year, to enquire about whether their assembled models could be dismantled easily to install DCC, lights etc. or whether it would be better to buy the kits. I did not get a single reply, or even acknowledgement. They did not get my business. I understand they are just a father and son business, but even so. On the other hand I contacted Britannia Pacific a few years before and found them very helpful, They got a sale as a result. Link to post Share on other sites More sharing options...
Typhoonib Posted June 30, 2016 Author Share Posted June 30, 2016 I hope they are on holiday but if they are it's a long one. My two emails were about two months apart. Unfortunately they are the only company that produces a good representation of a class 312. Even the electra graphics model requires parts from southern pride to complete. Link to post Share on other sites More sharing options...
RMweb Premium rprodgers Posted June 30, 2016 RMweb Premium Share Posted June 30, 2016 I wrote to them approximately a month ago received a replacement instructions for one of their coach kits. Link to post Share on other sites More sharing options...
Horsetan Posted July 1, 2016 Share Posted July 1, 2016 Noticed the website was only updated in the last month or so, so they must still be operating. There are a good deal of Mk.1 coach parts that would be useful for updating old Kitmasters, plus there are roof sections to complement the Coopercraft Mk.1 components. Link to post Share on other sites More sharing options...
piranha230 Posted July 1, 2016 Share Posted July 1, 2016 You can order Southern pride emu kit's from Lucy at Modellers mecca in the West midland's, she can contact David at Southern pride, the advantage of this is that you can pay her by paypal or credit debit card. Southern pride only takes cheques. Her price's are exactly the same. I have bought several Southern pride class 304 and class 305 kit's this way. Link to post Share on other sites More sharing options...
piranha230 Posted July 1, 2016 Share Posted July 1, 2016 PS, You need to phone your order to her shop, I think you get loyalty points too. Link to post Share on other sites More sharing options...
RMweb Premium Mallard60022 Posted July 1, 2016 RMweb Premium Share Posted July 1, 2016 I hope they are on holiday but if they are it's a long one. My two emails were about two months apart. Unfortunately they are the only company that produces a good representation of a class 312. Even the electra graphics model requires parts from southern pride to complete. You need to write to David at SP. He is extremely helpful when contacted the 'old fashioned way'. You can ask in your letter if it is OK to phone him as he will spend time on the phone giving advice to customers. He simply does not like email and that's how it is however I have done business with him by email about a month ago Give the bloke some slack as he is semi retired and could easily have run away abroad after last week. Alternatively see post 7; that would seem a great way of getting the goods. ATB. Phil Link to post Share on other sites More sharing options...
RMweb Premium Mallard60022 Posted July 1, 2016 RMweb Premium Share Posted July 1, 2016 Forgot to say that Dave has some Bulleid stuff that is no longer on the 'lists'. You would deffo need to speak with him about that. Phil Link to post Share on other sites More sharing options...
crompton 33 Posted July 1, 2016 Share Posted July 1, 2016 Sent a email in march this year to southern pride , Got a reply the next day . May use lucy at modellers mecca next time as i can pay on the card, Thank's piranha 230 for the info. Link to post Share on other sites More sharing options...
piranha230 Posted July 2, 2016 Share Posted July 2, 2016 Re , the class 310/312 model, I spoke to David at Southern pride about 18 month's ago, and he thought the master's for the resin bodyshell's for the 310/312 might be wearing out, so he was unsure if he could supply them, as the supply of the brass side's and the resin shell's are contracted out, to a 3rd part supplier. Link to post Share on other sites More sharing options...
Typhoonib Posted July 6, 2016 Author Share Posted July 6, 2016 Thank for the info on modellers Mecca. I got all excited until I phoned them. They don't deal with him any more. Looks like I'm going to have to write to him. Link to post Share on other sites More sharing options...
Taigatrommel Posted July 6, 2016 Share Posted July 6, 2016 I made an order from Southern Pride last week, paying by cheque. It arrived yesterday, so service isn't slow, even if it's an old fashioned approach to commerce. Link to post Share on other sites More sharing options...
South Central Posted July 6, 2016 Share Posted July 6, 2016 I made an order from Southern Pride last week, paying by cheque. It arrived yesterday, so service isn't slow, even if it's an old fashioned approach to commerce. Ditto, form posted with cheque on the Monday, parcel arrived by the weekend. Can't say fairer than that! Link to post Share on other sites More sharing options...
SRman Posted July 7, 2016 Share Posted July 7, 2016 I bought quite a bit of stuff from Southern Pride, through Mainly Trains in the past. From here in Australia it is near impossible to buy anything from their range now, without a whole lot of extra expense and inconvenience. Link to post Share on other sites More sharing options...
RMweb Premium Mallard60022 Posted July 7, 2016 RMweb Premium Share Posted July 7, 2016 I bought quite a bit of stuff from Southern Pride, through Mainly Trains in the past. From here in Australia it is near impossible to buy anything from their range now, without a whole lot of extra expense and inconvenience. If there is still stuff you require perhaps you could now set up an 'arrangement' with SP himself? Otherwise you could ask someone over here to purchase for you using your address for delivery or forwarding the stuff on once purchased, checked and obtained? Phil Link to post Share on other sites More sharing options...
Icknieldrobin Posted July 7, 2016 Share Posted July 7, 2016 I have no connection with SP but had a very good experience recently. I'd been after a pair of brass sides for a mark 1 diag 30 Griddle Car which was showing as out of stock on the web site. I contacted SP via their link to ask if there was any stock available and if not to tell me if there was any intention to manufacture in the near future. I heard nothing for about 6 weeks and then David emailed me to say he'd located what I wanted if still interested. Paid same day sides arrived within 48 hrs. So in my book SP exceeded my expectations as what I was asking for was out of stock. I'd buy from SP again without hesitation Doug Link to post Share on other sites More sharing options...
mjs2311 Posted July 8, 2016 Share Posted July 8, 2016 Just a quick note, I know that footplate in kidderminster stocks some southern pride model kits (not sure which ones) and i have always found them very helpful Link to post Share on other sites More sharing options...
RMweb Premium MJI Posted July 11, 2016 RMweb Premium Share Posted July 11, 2016 They can be difficult to get a response to but you will get one, I hassled him slightly by email to make sure I had the total proces correct (different postage rates). Be polite friendly and leave a week or so. I need more roof bits so will be bothering him again soon Link to post Share on other sites More sharing options...
LaGrange Posted August 29, 2016 Share Posted August 29, 2016 Is it worth my while emailing to ask when items listed as 'Not yet available' will be available? NSE liveried stuff mainly Link to post Share on other sites More sharing options...
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