Sprinter150 Posted December 15, 2021 Share Posted December 15, 2021 Good morning I wouldn’t usually post publicly about something like this, but it’s my last resort. I placed an order with Osborns models on the 23rd November, for some reason the payment came out twice, but only one order confirmation, so I know I didn’t order two by mistake. I emailed them to query this and they replied on the 28th Nov saying they’ll look into it. We’re now on 15th Dec, have emailed since but heard nothing back. At this point I’m not even bothered about the money, I’d just like to receive the model, I bought, even in the unlikely event I get two of them! Anyone else with dealings with Osborns, they seem like a really reputable company, as I’ve ordered before. But they just seem to have ignored this one. Link to post Share on other sites More sharing options...
Trains4U Posted December 15, 2021 Share Posted December 15, 2021 Have you tried calling? sometimes emails get diverted to junk (thanks Microsoft/McAfee) At this busy time of year, things drop through the cracks. I doubt you are being intentionally ignored! Link to post Share on other sites More sharing options...
Sprinter150 Posted December 15, 2021 Author Share Posted December 15, 2021 Yes several times, nothing at all. I wonder if I email from a different email? Link to post Share on other sites More sharing options...
Phil Parker Posted December 15, 2021 Share Posted December 15, 2021 10 minutes ago, Sprinter150 said: I wouldn’t usually post publicly about something like this, but it’s my last resort. No it's not. All the normal commercial rules apply - a trip to Trading Standards would be your last resort. However, as @Trains4U says. E-mail is not 100% reliable - have you phoned them? 1 Link to post Share on other sites More sharing options...
Sprinter150 Posted December 15, 2021 Author Share Posted December 15, 2021 (edited) They said email is their main method of communication, as they don’t always answer the phone. I have phoned, emailed several times, apart from the reply a few weeks ago saying, “we’re just checking on your order” I’ve heard nothing. The money it’s neither here nor there, I’d just appreciate honesty, the order has been lost, not been processed or they are taking an extremely long time with deliveries at the moment. Just some info would be great. Edited December 15, 2021 by Sprinter150 Link to post Share on other sites More sharing options...
woodenhead Posted December 15, 2021 Share Posted December 15, 2021 I wouldn't normally advocate using a different forum, but have you tried the N gauge forum, he is on there and does reply to people when they ask questions directly. He certainly responded to a complaint last week that was raised there. Link to post Share on other sites More sharing options...
RMweb Premium spamcan61 Posted December 15, 2021 RMweb Premium Share Posted December 15, 2021 Some folks have had problems with this seller in the past, see this thread for example:-- Worth searching 'Osborn' and 'Osbourn' as there can be relevant info in threads with names etc. spelt wrongly. Link to post Share on other sites More sharing options...
Phil Parker Posted December 15, 2021 Share Posted December 15, 2021 1 hour ago, Sprinter150 said: They said email is their main method of communication, as they don’t always answer the phone. I have phoned, emailed several times, apart from the reply a few weeks ago saying, “we’re just checking on your order” I’ve heard nothing. I'm assuming you didn't get an answer when you rang them then. If you paid by card, I'd suggest talking to either your bank or credit card company now. If you have paid twice for something and only ordered once, one of those payments is unauthorised, and banks take this sort of thing seriously. 3 Link to post Share on other sites More sharing options...
bgman Posted December 15, 2021 Share Posted December 15, 2021 1 hour ago, Sprinter150 said: They said email is their main method of communication, as they don’t always answer the phone. I have phoned, emailed several times, apart from the reply a few weeks ago saying, “we’re just checking on your order” I’ve heard nothing. Up to their old trick again I see. This happened to me several years ago and living a short train / bus ride away I took a trip to the shop and confronted both the owner and his son personally about my payment return. It was done as a lot resort and not my normal approach but it shouldn't have to be this way. I wish you luck. Link to post Share on other sites More sharing options...
woodenhead Posted December 15, 2021 Share Posted December 15, 2021 @Phil Parker Osborns has acknowledged his question on the N gauge Forum and Spinter150 has messaged him with the details of the transaction. 1 Link to post Share on other sites More sharing options...
Sprinter150 Posted December 15, 2021 Author Share Posted December 15, 2021 Everyone, Just to advise this has been sorted. Excellent customer service (in the end) 1 2 Link to post Share on other sites More sharing options...
Phil Parker Posted December 15, 2021 Share Posted December 15, 2021 1 hour ago, Sprinter150 said: Everyone, Just to advise this has been sorted. Excellent customer service (in the end) Thanks for letting us know. I'll close the thread. Link to post Share on other sites More sharing options...
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