RMweb Premium Hilux5972 Posted October 31, 2023 RMweb Premium Share Posted October 31, 2023 Hi all Sorry if this has been mentioned and answered before but I couldn’t find it anywhere. I have several Partial.ly payment plans for Accurascale locos. One recently got paid off, 20/10/23, but my account on the Accurascale website still only says partially paid. How long does it usually take for these orders to click over to fully paid? Cheers, Ryan 1 Link to post Share on other sites More sharing options...
RMweb Gold BR Blue Posted October 31, 2023 RMweb Gold Share Posted October 31, 2023 From memory, it was very quick. A minute or 2 at most once it was paid off. 1 Link to post Share on other sites More sharing options...
55017 Posted October 31, 2023 Share Posted October 31, 2023 Same here. I paid one off last week and still says partially paid. The one before that I got an email from Accurascale within minutes of paying it off saying payment complete. Link to post Share on other sites More sharing options...
RMweb Gold Patrick Posted October 31, 2023 RMweb Gold Share Posted October 31, 2023 Hi folks, Partial.ly are working to resolve an issue which is currently preventing their system from updating the payment details on our e-commerce platform. We're expecting this to be fixed later in the week. We're standing by to assist at support@accurascale.com with any such issues - just drop us a line if you have any concerns. 3 Link to post Share on other sites More sharing options...
RMweb Premium Hilux5972 Posted October 31, 2023 Author RMweb Premium Share Posted October 31, 2023 Thanks Patrick. Will drop a line if it hasn’t resolved itself by weeks end. Cheers, Ryan 1 Link to post Share on other sites More sharing options...
The Meerkat Posted November 7, 2023 Share Posted November 7, 2023 im still having issues, on my account, im sure my 66s and 37 is payed, 66s by September and 37 October but the website still says partially paid. i asked AS team today in chat after asking them about another issue, the other issue got a reply but when i asked about the payments Link to post Share on other sites More sharing options...
55017 Posted November 7, 2023 Share Posted November 7, 2023 I spoke to Patrick on chat today about this issue. This was his reply to me. “We are aware of an issue which is currently preventing Partial.ly from updating order statuses on our e-commerce system. Partial.ly's technical team are currently working on a solution and we expect the issue to be resolved in the coming days” 1 Link to post Share on other sites More sharing options...
The Meerkat Posted November 7, 2023 Share Posted November 7, 2023 3 hours ago, 55017 said: I spoke to Patrick on chat today about this issue. This was his reply to me. “We are aware of an issue which is currently preventing Partial.ly from updating order statuses on our e-commerce system. Partial.ly's technical team are currently working on a solution and we expect the issue to be resolved in the coming days” thank you for sharing that info 1 Link to post Share on other sites More sharing options...
RMweb Premium Banger Blue Posted November 22, 2023 RMweb Premium Share Posted November 22, 2023 This is more website mechanics related than an account query. When I go into ‘My Orders’ all the orders are displayed in chronological order with latest order at the top. Would it be possible to add a filter to only display orders that are ‘payment pending’ & ‘unfulfilled’ please? kind regards. 2 Link to post Share on other sites More sharing options...
RMweb Gold McC Posted November 22, 2023 RMweb Gold Share Posted November 22, 2023 47 minutes ago, Banger Blue said: This is more website mechanics related than an account query. When I go into ‘My Orders’ all the orders are displayed in chronological order with latest order at the top. Would it be possible to add a filter to only display orders that are ‘payment pending’ & ‘unfulfilled’ please? kind regards. Unfortunately not ‘yet’ as the shopify API doesn’t current expose that functionality but it’s on the todo list! 1 2 1 3 Link to post Share on other sites More sharing options...
RMweb Gold Bucoops Posted November 23, 2023 RMweb Gold Share Posted November 23, 2023 Evening all, Is anyone else getting a 404 when logging in to their account? Or has the Missis hobbled my computer? 😄 Link to post Share on other sites More sharing options...
RMweb Premium ERIC ALLTORQUE Posted November 23, 2023 RMweb Premium Share Posted November 23, 2023 19 minutes ago, Bucoops said: Evening all, Is anyone else getting a 404 when logging in to their account? Or has the Missis hobbled my computer? 😄 Mine is working champion........... Link to post Share on other sites More sharing options...
RMweb Gold Bucoops Posted November 23, 2023 RMweb Gold Share Posted November 23, 2023 16 minutes ago, ERIC ALLTORQUE said: Mine is working champion........... Dangit, I've been rumbled then :( 2 Link to post Share on other sites More sharing options...
RMweb Gold McC Posted November 23, 2023 RMweb Gold Share Posted November 23, 2023 Try a deep refresh (hold shift and click refresh usually) which should clear your cache 1 1 Link to post Share on other sites More sharing options...
RMweb Gold Bucoops Posted November 23, 2023 RMweb Gold Share Posted November 23, 2023 Thank you, all good now :) Surely you guys are the ones shat should be clearing our cash though? 3 Link to post Share on other sites More sharing options...
pendlerail Posted January 29 Share Posted January 29 I paid off my class 89 with partial.ly in November, bur it is still not showing as paid on the website? ACC- 33645 is my order number Link to post Share on other sites More sharing options...
RMweb Gold McC Posted January 29 RMweb Gold Share Posted January 29 20 minutes ago, pendlerail said: I paid off my class 89 with partial.ly in November, bur it is still not showing as paid on the website? ACC- 33645 is my order number The support team will be able to help you out (I doubt the RMweb members will be of much use in this case :) ) 1 Link to post Share on other sites More sharing options...
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