Hi George,
No invoice involved, it is/was a gift from my brother in law from England. Tried yesterday to explain to Anpost customer service on live chat (eventually) but they just fobbed you off with excuses an seem to be treating it as a business transaction and not personal gift. I will be taking this further.
This is the transcript from my online chat yesterday before the An post agent ended the chat. Spoke to brother in law and he said he put value £20.00 and model railway items on the packet. Obviously the staff in the Dublin 12 sorting office can not be bothered to read! My comments in blue italics on in the chat.
Seán 17:06
Hi, john how can we help ?
john 17:07
I want to know why my letter was not delivered and may be sent back.
Seán 17:11
checking the tracking it seems that the item has been processed to be returned to sender I’m afraid. The customs
declaration which was provided electronically was insufficient. I would advise to refer to the sender to arrange for the item
to be re-issued with the correct information (as per the changes introduced on 1st July) once it arrives back in the country
of origin. If you check our website here: https://www.anpost.com/Media-Centre/News/Customs-declaration-Postal-items
you will be able to see what information is required for an item to be cleared. I am sorry I cannot offer you a more
favourable update on the item today but I hope this information helps you!
john 17:13
it is a gift from a family member. why was i not informed about this and why is it being sent back
what did it say on the declaration form?
Seán 17:14
It looks to be missing something called a TARIC code. You'll need to ask the sender to ensure that complete electronic
data accompanies the item including a 10 digit TARIC code. They can visit our TARIC code finder to see exactly what
information is needed: https://www.anpost.com/Commerce/Parcel-Solutions/International-Parcels/Find-a-TARICCommodity-
code
john 17:16
so why can it not be delivered? It must cost more to send back to uk and postage already paid for delivery to Ireland
Seán 17:19
As advised it failed its clearance check due to the declaration issue and therefore had to be returned for the information to
be fixed. We cannot deliver the item if it fails this.
john 17:21
What happens now, Tracking says will 'try and return to sender which dont sound hopeful. and the package contained
model railway items which are except from customs charges and is a gift from family.
Seán 17:23
The item was scanned leaving last night, the tracking will update on the Royal Mail website showing it being delivered
back to the sender. They an then get this info fixed and have the item resent and then there should be no issues.
john 17:25
so what you are saying is that we can not longer send items to our family between UK & Ireland now. This was not a
business or sales transaction.
Read
Seán 17:28
As long as the item is sent with the correct customs information there would be no issues with the item coming in.
Unfortunately I have given you all the information I can. It was nice talking to you have a great day.
Seán has closed the chat.
How would you r