DHL is the worst courier company I've ever had to deal with in my life! Never using DHL, made a mistake trying them just now. A huge pat on the back for Hattons, Hattons did more work than DHL.
Might I add, DHL within the UK is alright. I was ordering something to be shipped to a near and dear one in India. And that's probably spoilt Christmas. 13 days to clear customs and travel 180kms. 2 days from Liverpool to Bombay. 13 days just to clear customs plus a lot of trouble from DHL