Tom Mackie SMG

Hello, I would like to investigate this with the team, please could you email me at thomas.mackie@sciencemuseum.ac.uk. If you could share copies of emails/order confirmation this will help me. Thanks Tom

Hello, I would like to investigate this with the team, please could you email me at thomas.mackie@sciencemuseum.ac.uk. If you could share copies of emails/order confirmation this will help me. Thanks Tom

Hello both, Please could you email me copies of your emails you have sent in as I would like to investigate this with the team. My email is thomas.mackie@sciencemuseum.ac.uk Thanks Tom

Hello, we offer FNRM discount on purchases in the locomotion shop with exclusions applying for which we don’t offer discount on models. Thanks Tom

Hello, Could you please send me in PM your contacts details and I can check this with the team. We do see on occasion our email replies going into junk/spam email boxes but I can check further once I have your contact info. Thanks Tom

Hello, pop me an email to thomas.mackie@sciencemuseum.ac.uk and I will have the team check your order. Thanks Tom

Hey, Pop me an email over to thomas.mackie@sciencemuseum.ac.uk and I get this looked into early next week. Thanks Tom

Hello, Thank you for all the comments and as some people say we are a small team managing Locomotion Models with some vacancies still to fill one in marketing. We have added casual team members in to support very recently and they are getting up to speed which takes time. One will be Kitty who I think has replied to queries today as Stuart has been called away on an emergency. We do say allow up to 5 days for reply to queries due to the small team on site and if it goes over this please PM or email me direct and will sort it as a matter of urgency my email is thomas.mackie@sciencemuseum.ac.uk. Cheers Tom

No problem at all, just to confirm my email is thomas.mackie@sciencemuseum.ac.uk.

Hi, I am sorry to hear this please can you email me direct at thomas.mackie@sciencemusuem.ac.uk and I will pick this up as a matter of urgency. Cheers Tom

Hello, we identified an issue within our system where it has added postage for those who have already paid postage at deposit stage. Please be rest assured this will be refunded in due course for anyone charged postage twice. Thanks Tom

Hello, we identified an issue within our system where it has added postage for those who have already paid postage at deposit stage. Please be rest assured this will be refunded in due course for anyone charged postage twice. Thanks Tom

Hello, apologies that people are still having issues getting payments through we are working with our developer and payment provide to navigate through the issues since the payment updates at the weekend. All of the team are at Ally Pally setting up for the model show this weekend please email us at queries-locomotionmodels@locomotion.org.uk and pick up orders and contact to take payment over the phone. Cheers Tom

Hi All, Thank you for flagging this and we will have a look into this asap with our developers on the payment system and also issues some have encountered with the redirect to the new site. Thanks Tom

Hello, thanks for the comments our old website never had a login facility available. Please rest assured that we have all pre order details for all customers and will contact them in due course when models become available. Thanks Tom

Thanks both @Edwardian & @PeterH i have asked Stuart to contact you @Edwardian around exchange. I am sorry this has happened with your models we will review the packaging before shipping your replacements.

Good Evening, I am sorry to see this has happened and we will replace it, could I ask if the outer box was damaged in any way along the the box the locomotive was in? I am interested to see if this was caused by courier? We can organise collection of the damaged one and reship and replacement but will of course check it before shipping. Thanks Tom

If you can PM me your details I can check this for you. On occasions order confirmation sometimes do go into spam/junk folders.

Hey, could you DM me your contact details and I will look into the delivery for you. Cheers Tom

The true whereabouts of all models is known as they all went out with a tracking number, to recollect any over delivered models a new tracking & collection needs to be generated and booked with everyone who has been over delivered. This has been handled by YDL/APC and where they have been unable to get in contact with customers have asked us to support. Could I check if you ordered & received a Stirling Single and had more delivered by mistake and if they have been collected. Cheers Tom

I am sorry to hear of this experience and isn't acceptable from APC, please rest assured I will contact Tom Clarke tomorrow on this matter. We haven't written it off or given up please be rest assured. If you can email or PM me your order address and contact number I will get this looked at tomorrow. Cheers Tom

Yes we know where all stock is, and have a full stock record of all models delivered & collected. All incorrectly delivered models are now collected so I have ask our fulfilment provider why they have contacted people. If anyone is still awaiting collection please PM and I will investigate straight away and records show all miss delivered have been collected. Cheers Tom

Hi, I am sorry you have been contacted when collection has been made already, I will pick this up with our fulfilment company, if you wouldn't mind PM your contact details. Cheers Tom

Please PM for details and I will have the team look into it and contact you which maybe early next week, it looks like you may have ordered after the cut off date

If you let me know your details in a PM I will check the tracking and send it over?