Glad those of you who have received yours already are on the whole very happy. Have been reading about all the excitement here and on Facebook etc. However on contacting Hattons about mine (which I pre-ordered in October 2018 - I.e. 14 months ago) I was told that I wouldn’t be getting mine until January. It’s a DCC ready Freightliner Powerhaul loco, ‘Patriot’ which I know some have received already.
There are several issues with this.
1) Why have Hattons not emailed customers who won’t be receiving their DCC ready Class 66s until January to notify them?
2) What basis have Hattons used to determine who gets their locos now, and who doesn’t?
3) Why did they make a promise about delivery on 2 December when surely they would have known that not enough were being shipped to fulfil pre-orders made before the deadline?
This leaves a bad taste in my mouth. Who else has had the same bad experience?