Being an infrequent traveller nowadays and usually EXD-PAD accompanied by young family, can someone please explain to me the status of the paper reservation slips in the back of the seat? Does everything hinge on them? Does having a seat reservation on a ticket not mean anything?
A couple of weeks ago we were heading back from a weekend in London with reservations for 4 of us, including 2 young children, around a table. Sunday afternoon. Kept waiting for a platform to be displayed until 3 minutes before scheduled departure, although I correctly guessed the platform from the PA calls going out for the (missing?) train manager to report to platform 8! Battling through the ensuing melee, we finally got ourselves settled in the correct seats. A glance at the paper reservations however indicated that they were all for the up train; our seats having been reserved from Taunton to Paddington. Sat waiting for 15 minutes to then be told that the front end of our HST was beyond repair and that we were all needed on platform 1 immediately.
Now it’s not that easy to persuade a 4 and 5 year old that they need to get all dressed up again, put away the sticker books and jump off the train again to run around the station. Hence we were one of the last to board the replacement train. Entering our coach, we saw a few familiar faces from 10 minutes before, but not the couple happily ensconced at our table. When politely asked to vacate, they pointed out the lack of reservation cards as proof that they could sit there. After some heated discussion, we eventually won the day, but I still can’t understand how they thought the reservation tickets would be correct on the replacement service with 5 minutes notice if they weren’t even correct on the original set.
So what is the meaning of these bits of paper stuck in the seat? Information only? Doesn’t a reservation in your ticket count for anything?