Just an update....the NRM requested that the loco be returned to their returns warehouse in Warwick (using the 2nd Class Pre-Paid postage label)and then reorder a new loco once the refund was approved. They could not do a direct swap for the defective loco.
Posted the loco back to the NRM on Wednesday 16/12/2009 at 14.56 and received a refund notification from NRM at today Friday 18/12/2009 at 16.36, the returned loco having been received at 16.15. Phoned the NRM at 16.48 and ordered a replacement loco. The NRM order/refund numbers are as follows:
Original Order Number: R-00000091
Refund Number: RR-00000003
Replacement Order Number: R-00000849
So, if the above numbers are a numerical record of sales then presume they've had 3 returns for 848 models sold so far.
What impresses me, though, is that Royal Mail delivered the return package in 2 days and the NRM processed the refund in 21 minutes.
Keith