dave flint Posted June 25, 2013 Share Posted June 25, 2013 I've had limited dealings with Digitrains - mainly at exhibitions - but had to order from them online.I placed an order late of Friday night, and got a very apologetic email early on saturday saying that one of the items was out of stock, and had been for a long time. Slightly disappointed, I read on. They explained that a much cheaper, better and smaller alternative (the Tam Valley Booster) was available, and explained its functions. Out of ignorance I didn't know this product existed and readily agreed to the substiution. The amended order was confirmed in another email and delivery advised to be by 1st class post on Tuesday (today). Well, the package has just arrived. I've not had chance to test anything yet but everything is well packed and looks good. Excellent service by Digitrains and Royal Mail. Link to post Share on other sites More sharing options...
RMweb Premium ColinK Posted June 25, 2013 RMweb Premium Share Posted June 25, 2013 I have had quite a few dealings with Digitrains recently, by phone, internet and exhibhition. They provided me with good advice on DCC equipment and wiring and I altered my wiring diagram on their suggestions. The two station boards are now wired up following their advice and everything works well. Recently I needed to control 6 points in the fiddle yard currently under construction.I went to their stand at Wigan show, explained what I wanted to achieve and they suggested a way of doing it which was cheaper than my own idea. I bought the bits off them, hope to get installed later this week. So I am a happy Digitrans customer, but I do use other suppliers too, including Arcadia Models of Shaw. Link to post Share on other sites More sharing options...
Gruffalo Posted June 25, 2013 Share Posted June 25, 2013 My NCE PowerCab and DCC fuse arrangement came from them and with an excellent delivery service. I discussed my requirements for point motor automation with them at an exhibition and they recommended an alternative to my selection. Had they had enough devices to fulfil my needs at that show, I would have bought them. They are too far away from me to visit or regard as a local model shop but both my nearest shops specialise more in other fields so I do tend to buy on-line. The only issue I have with Digitrains is that, in this case, they are notably more expensive than a nearby supplier and with 26 motors required, the cost saving is significant. They get 4 stars from me, lower pricing would get the final one! Link to post Share on other sites More sharing options...
Ed-farms Posted June 25, 2013 Share Posted June 25, 2013 I have had a few delaings with them at shows and have always been impressed by the way they operate. We recomend them when on the road with the layout for people wanting to go DCC beacuse of all the difference controllers they have - a real try before you buy set up, bought a Zimo sound chip from them at York show at Easter and it was done in 30mins. They even once talked themselves out of £500 worth of sales because they told us to try driving on the touchcab app as opposed to buying 2 ESU radio controllers. Link to post Share on other sites More sharing options...
tractor_37260 Posted January 7, 2015 Share Posted January 7, 2015 Oustanding service once again from Digitrains - ordered by phone yesterday pm, arrived today at noon ! can't better that - Highly recommended 5* 1 Link to post Share on other sites More sharing options...
irishmail Posted February 2, 2015 Share Posted February 2, 2015 Ordered two ESU Loksound decoders from Digitrains online last Thursday 29th, and they arrived today (Mon 2nd) here in Ireland. Very impressed and satisfied with the service. As tractor_37260 says ' Highly Recommended'. 1 Link to post Share on other sites More sharing options...
chuffingchris Posted February 2, 2015 Share Posted February 2, 2015 Last week I made an enquire to Digitrains by email, within minutes I received a email from them telling me all about the product I wanted. After speaking to Jeremy and Chris on different occasions I decided to go ahead and purchase the ECoS Command Stn. I received it within 2 days, Brilliant service all round from Digitrains. Will certainly deal with this company again. 1 Link to post Share on other sites More sharing options...
JeffP Posted February 2, 2015 Share Posted February 2, 2015 I visited once, when they had the shop at home, south of Lincoln. I was made welcome, given coffee, loads of advice and time to try out everything I wanted to, with zero pressure to buy anything at all. Highly recommended. In fact, some kit manufacturers might take note. 1 Link to post Share on other sites More sharing options...
55016 Posted February 3, 2015 Share Posted February 3, 2015 Another very satisfied first time customer here: items ordered Saturday arriving this morning, both product and delivery well priced and well packaged - looking forward to having a play later!!! 10/10 and will definitely use again....just as well for my bank balance I no longer work in Lincoln! Dave 2 Link to post Share on other sites More sharing options...
bgman Posted May 2, 2015 Share Posted May 2, 2015 (edited) Just to reinforce some of the above, two decodes ordered yesterday pm arrived first post this morning. Always on my list if I can't get it locally.....once again outstanding, courteous service. p.s. Decoder hard wired pm and running sweetly! Edited May 2, 2015 by bgman 3 Link to post Share on other sites More sharing options...
class"66" Posted May 11, 2015 Share Posted May 11, 2015 Ive always had "top" services from these guys!! 1 Link to post Share on other sites More sharing options...
airwimp075 Posted July 13, 2015 Share Posted July 13, 2015 (edited) I have wanted a new DCC control system for a while after breaking my eLink. Having researched my options i was still undecided but was heading towards an NCE Powercab. Having visited the digitrains website several times and having read about their test track i felt i had to make a visit. I was in lincoln today so made a visit to the shop. I was greeted instantly in a polite, friendly manner, which was refreshing to say the least. After explaining my situation the friendly staff (unfortunately i didnt catch their names, sorry) instantly powered up their test layout and placed the powercab in my hand. The staff were very knowledgeable and answered every question posed and demonstrated what they were saying on the equipment. I had a good hands on play with the powercab and after about an hour in the store playing/learning and browsing their extensive stock i walked away the happy owner of a shiney new powercab. Its just a shame i have to wait until my birthday to install it So, basically, this shop is a one stop DCC shop with all the help you could ever require given by polite, informative people, and at no point were there any pushy sales pitches, just clear advice. 5 stars all around. Edited July 13, 2015 by airwimp075 2 Link to post Share on other sites More sharing options...
Digitrainer Posted July 22, 2015 Share Posted July 22, 2015 Thank you all for taking the time to leave such wonderful comments about us. Chris has recently retired, but Digitrains is still here! 2 Link to post Share on other sites More sharing options...
Digitrainer Posted December 17, 2015 Share Posted December 17, 2015 Good afternoon all, Just a quick notice to let you know our opening hours over the festive period: We are open as normal until Christmas Eve, where we will be closing early at 2 pm and remaining closed until Monday 4th January which will be business as usual. Thank you for your custom throughout the year and we hope to see you again in 2016. Merry Christmas and a happy New Year from the staff at Digitrains 2 Link to post Share on other sites More sharing options...
RMweb Gold CovDriver Posted January 13, 2016 RMweb Gold Share Posted January 13, 2016 I've just had my NCE powercab delivered again I can't fault the delivery at all seen as it was ordered on a Sunday it actually arrived yesterday in the correct place as I was at work. Excellent customer service cheers to you all at Digitrains. 1 Link to post Share on other sites More sharing options...
Digitrainer Posted February 3, 2016 Share Posted February 3, 2016 I've just had my NCE powercab delivered again I can't fault the delivery at all seen as it was ordered on a Sunday it actually arrived yesterday in the correct place as I was at work. Excellent customer service cheers to you all at Digitrains. You're very welcome! Thank you for taking the time to leave us some nice words - we always like to hear how we are doing. Link to post Share on other sites More sharing options...
bgman Posted February 3, 2016 Share Posted February 3, 2016 From my dealings they have never failed to deliver, and right on time too ! Excellent service thank you 1 Link to post Share on other sites More sharing options...
bgman Posted February 3, 2016 Share Posted February 3, 2016 From my dealings they have never failed to deliver, and right on time too ! Excellent service thank you It's not meant to be funny ! Just a genuine comment about excellent service:) Link to post Share on other sites More sharing options...
Digitrainer Posted February 10, 2016 Share Posted February 10, 2016 From my dealings they have never failed to deliver, and right on time too ! Excellent service thank you Thank you kindly for your review! We try our best to provide service to the highest standard possible. 1 Link to post Share on other sites More sharing options...
black and decker boy Posted February 12, 2016 Share Posted February 12, 2016 I concur, having bought at shows and been impressed with their sound files, this week I bought a DCC sound chip and speakers online and Digitrains have despatched within a day. 1 Link to post Share on other sites More sharing options...
irishmail Posted March 21, 2016 Share Posted March 21, 2016 Just like to say thanks to Digitrains for a rapid service once again. I orders some speakers on Thursday evening and were posted Friday 18h and I have received them this morning here in Ireland. I have no connection with the company whatsoever, only as a very satisfied customer. 1 Link to post Share on other sites More sharing options...
michaelp Posted March 22, 2016 Share Posted March 22, 2016 Not purchased from them for a while now but I have always found Digitrains staff very helpful and pleasant and give good advice as well as an excellent mail order service. Michael 1 Link to post Share on other sites More sharing options...
RMweb Premium Downer Posted March 22, 2016 RMweb Premium Share Posted March 22, 2016 (edited) I just had four locos fitted with sound by them for not much more than the price of the decoders/speakers. They offer a really excellent service. Edited March 22, 2016 by Downer 1 Link to post Share on other sites More sharing options...
JJGraphics Posted March 30, 2016 Share Posted March 30, 2016 Just bought an ECoS 50200 from them. Ordered it late on Thursday afternoon, was delivered yesterday morning by UPS. Excellent service over Easter! Link to post Share on other sites More sharing options...
srihaggis Posted April 1, 2016 Share Posted April 1, 2016 Dealt with said company at York Show just gone about the Digitrax Super Chief which i've had my eyes on for "too many years". They said pop round and they'll show me the system on their test circuit so I drove over to Lincoln today (road-work manic town today), dropped in off-spec and asked them to show me the system - Jeremy gave me a demo of the super chief and most of it's main functions, so I came away with everything I need including the power pack. Overall great experience. Good selection of other stuff available as well. Will certainly use them again in the future. 1 Link to post Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now