billtee Posted November 29, 2011 Share Posted November 29, 2011 I have been trying for over a month to get in touch with the people who run (?) the web page "Railway Layout Models" where they feature a lovely 1:87 scale Volvo Fork Lift Handler in Network Rail livery. I have searched high and low on the webpage for an address, phone number or even just a "purchase" button (no prices are shown, of course!£, but there is absolutely nothing. As far as I can make out, the page 'belongs' to British Railway Modelling, or whatever they call themselves. On THIS page is a 'Contact Us' button. Whoopee! However, all you get is an email contact form, which I carefully filled in, giving name, address, my email, what I was trying to purchase, and the fact that I could pay by Paypal if reqd. At the top of the email submission form is a large notice stating that the staff will get in touch with me ASAP. But they haven't! Zilch! Not a sausage! There is no other way I can contact the 'company' (? If indeed it is a company!), so what other hoops am I expected to jump through? Has anyone on this excellent forum had any dealings with Railway Layout Models? And if so, how on earth did you get in touch with them? It appears that they don't want my custom, which then completely negates the whole purpose of a webpage. All the best, and a very Happy Christmas to all on this Forum, Bill Link to post Share on other sites More sharing options...
Padishar Creel Posted December 2, 2011 Share Posted December 2, 2011 Hallo, Click on the "Contact Us" and underneath the Facebook logo there is a reference to another site, click on that. You are redirected to Scale vehicles for Model Railways On this site there is a short piece on how to buy. Click on the ebay.co.uk logo and you are redirected to mattcarr on ebay and at the time of writing there are two items Buy It Now, but not the Volvo Lift Handler. I get the feeling that the "company" is a one-man-band, so patience could be a virtue Mind you I love his sentence: we will endeavour to answer your enquirey as soon as possible. Big get out clause with "endeavour" :-) Hope that helps jgp PS while it doesn't help you, sites here in Germany are bound by regulations to print company details (Impressum) of name address etc if acting as a "company" Link to post Share on other sites More sharing options...
mjkerr Posted December 4, 2011 Share Posted December 4, 2011 I have been trying for over a month to get in touch with the people who run (?) the web page "Railway Layout Models" where they feature a lovely 1:87 scale Volvo Fork Lift Handler in Network Rail livery Is this the website? http://www.railwayla....uk/contact-us/ If so, trying sending a letter to this address : http://webwhois.nic....outmodels.co.uk It looks like the Word Press email is not being actively processed Link to post Share on other sites More sharing options...
Padishar Creel Posted December 4, 2011 Share Posted December 4, 2011 Is this the website? http://www.railwayla....uk/contact-us/ If so, trying sending a letter to this address : http://webwhois.nic....outmodels.co.uk It looks like the Word Press email is not being actively processed ->mjkerr Very good, that ties in with the ebay user name!! Link to post Share on other sites More sharing options...
RMweb Premium PhilJ W Posted December 4, 2011 RMweb Premium Share Posted December 4, 2011 Is this the website? http://www.railwayla....uk/contact-us/ It looks like the Word Press email is not being actively processed Just click on the home page of the above and what you are looking for is at the bottom of the page Link to post Share on other sites More sharing options...
mjkerr Posted December 4, 2011 Share Posted December 4, 2011 Just click on the home page of the above and what you are looking for is at the bottom of the page What exactly am I looking for? Can't see any other Contact method there Link to post Share on other sites More sharing options...
Butler Henderson Posted December 4, 2011 Share Posted December 4, 2011 Try http://www.railwaylayoutmodels.co.uk/ Link to post Share on other sites More sharing options...
Horsetan Posted December 5, 2011 Share Posted December 5, 2011 Try http://www.railwaylayoutmodels.co.uk/ Yes, this takes us to exactly this: ......Mind you I love his sentence: "we will endeavour to answer your enquiry as soon as possible". Big get out clause with "endeavour" :-).... Link to post Share on other sites More sharing options...
wiggoforgold Posted December 5, 2011 Share Posted December 5, 2011 If I find a site where the links don't work easily it makes me very cautious about using them. Link to post Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.